How to update my user name.

Hello ​@Simpson Galleries,

Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.

I see you are experiencing issues changing your username in DocuSign and difficulties contacting support. I understand the frustration especially when you need the change to reflect correctly in emails sent. I sincerely apologize, and I will make effort to help.

I noticed that you attempted to change your username through Admin > Users > Actions, Edit. Please try changing it from your Profile instead. You can find the instructions here: Change Your Name.

You can also perform the troubleshooting below:

• Check if the browser needs to be updated.
• Log out and Log back into the account.
• Clear history and cache/cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Different Internet network such as on a mobile device using data with Wi-Fi disabled.
• Try a different device.
• Enable/disable VPN if applicable.

If the issue persists, it's best to open a support case so a Technical expert can take a closer look at the error message. Regarding the issue of creating a case, please provide more details. You can refer to this comprehensive guide:: How can I request a phone call from Docusign Support? For users on a paid plan, there is an alternative method to create a case without logging into your account by utilizing the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

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Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.