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Sender name duplicated

Forum|Forum|1 year ago
April 1, 2025
7 replies
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I am sending a purchase of sale agreement to a seller. I am a sender and a signer, when the email comes in from docusign it says “message from Zachary Saunders, Zachary Saunders” I need to remove the duplicated name, any ideas? I have my name entered correctly on my profile and in the recipient list. I think this may be happening because I am the sender as well as a signer.

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Best answer by Zeke95

You need to change your “account name “ in the admin account settings. then it will show your name, your business name” its not duplicating the name but showing your profile name, followed by your account name.

Alexandre.Augusto

Docusign Employee

Hello, @Zeke95

I tried to reproduce your scenario, but I couldn’t get the same issue even using my username as sender and signer in the same envelope.

How did you send such envelope? Using a Template? If so, you need to verify how the template is configured.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Z

Zeke95

Author

New Voice

I’m sending a purchase of sale agreement to the seller. I need to sign it as well because I am the buyer. I tried using a template and without. When I switched my docusign profile name to add a middle initial, it comes up first, but still has the extra name. “message from Zachary D. Saunders, Zachary Saunders” The email I’m using for me, the buyer, is a google workspace email @amberwindventures.

Alexandre.Augusto

Docusign Employee

In the home page, click on your initial icon in the top right corner then click on Manage Profile, see how your name is there, if needed update it. If the issues still happening then I’d suggest to you open a ticket with our support team. Also, verify if you have more than one account using the same email address, if so, correct the name in the another account too.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Z

Zeke95

Author

New Voice

Thanks Alexandre,

I have double checked my name is correct and not duplicated on my profile. When I try to start a case it says my account type does not allow support. Are there any other options? I just signed up for my plan today.

S

SageMichaelLopez

Newcomer

Hello,

I am running into the same issue where the envelope I send to my client says “Message from: My Name, My Name”

I am using a single signer template, sent to one person.

Z

Zeke95

AuthorAnswer

New Voice

You need to change your “account name “ in the admin account settings. then it will show your name, your business name” its not duplicating the name but showing your profile name, followed by your account name.

M

Melanie.Panguito

Docusign Employee

Hello @Zeke95 and @SageMichaelLopez,

I hope both of you are doing well. I just wanted to know if you still need further assistance or have any questions. Thank you!

Best regards,

Melanie | Docusign Community Moderator

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