Hello, ​@Kerrilynne 

If a DocuSign PowerForm document shows "The document has been suspended," it likely means the PowerForm administrator has reached a limit for that document, or the PowerForm sender's user account was closed, requiring you to contact the administrator or reactivate the user account. 

Here's a more detailed explanation: 

• PowerForm Limit Reached:

  The PowerForm administrator might have set a limit for the number of times a particular document can be used, and that limit has been reached.

• PowerForm Sender Account Closed:

  The user account associated with the PowerForm sender might have been closed, meaning the PowerForm no longer has a sender associated with it.

• What to do:

  • Contact the PowerForm Administrator: If you believe the limit has been reached, contact the administrator to clear or reset the limit.
  • Reactivate the Sender User Account: If the sender account was closed, the administrator needs to reactivate it.

I hope that helps, if so, I’d appreciate your like here.

Best,

Alexandre

Hello ​@Kerrilynne,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.