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Signing issues

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Hi all;

Has anyone had issues signing documents? In my case, I created the envelope and then when I’m about to sign the document, it doesn’t displays.

Can someone give me a hint or support on how to solve this?

Thanks!!

C

Christopher.AlpizarAnswer

Docusign Employee

Hello @Arkkosoft,

Thank you for reaching out to the Docusign Community.

How do you access the envelope to sign? Please try the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Answer

Docusign Employee

Hello @Arkkosoft,

Thank you for reaching out to the Docusign Community.

How do you access the envelope to sign? Please try the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

C

Christopher.Alpizar

Docusign Employee

Hi @Arkkosoft,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

S

Sekhar

New Voice

Hi All

I am unable to sign the docusign and after click on the sign field and its just / symbol stored and actually not storing my name and the issue is occurring occasionally.

Now i am in stuck with signing the document?

Please provide me the support to solve the issue permanently.

Translate

S

Sekhar

New Voice

@Arkkosoft

I am unable to sign the docusign and after click on the sign field and its just / symbol stored and actually not storing my name and the issue is occurring occasionally.

Now i am in stuck with signing the document?

Please provide me the support to solve the issue permanently.

Translate

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.