Hello ​@givemeabreak,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and look forward to sharing as much knowledge as we can.

I see you are having an issue with the document language. I sincerely apologize for the inconvenience caused. Rest assured that I will do my best to help you.

To better understand the situation, can you please describe the specific issue? For instance, is it the actual document language, email notification language, or the signing view menus and controls? if possible, please send us a screenshot of the problem. (Please conceal any Personally Identifiable Information as this is a public forum). Also, when you said you set your language to English, do you mean you did it from My Preferences > Regional Settings?

Meanwhile, if it's the document, that is exactly how the sender sent it, as DocuSign does not have a feature to translate the files that senders upload to the envelope. If it's the email notifications and the signing view, the sender may specified a language setting and a custom email message for you. Senders can set the language used in the standard email format and the signing view for each recipient. In email notifications, all standard content is presented in the chosen language. Similarly, when recipients open the document to sign, menus and controls are displayed in the selected language. More here: Set the Recipient Language and a Custom Email Message

If it's only the signing view, it could be your browser settings.

I look forward to your update. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi. Sorry for not immediately responding. I

see from old emails that Docusign fixed this problem after I complained to the BBB, the CA DCA, and the CA DA. I gave docusign permission to take control of my computer, since that was the only way they could fix it. I had tried everything - including clearing my cache.

Since 2023, when Docusign fixed it,  all has been fine, until recently. My son sent me a doc. It was in English, but the signing part was in Hebrew.

If someone sends me a doc in Docusign I have no other way to respond, so I am dependant on it. I get infrequent docusigns. I got a few recently from a contractor and it was in English.

I suppose if it happens again, I can again contact the CA, DA. I think they were the one to ultimately get docusign to fix it. There is nothing I have done to trigger this. I don’t send docs - merely sign docs sent to me.

Thank you.

Hello ​@givemeabreak,

Thank you for getting back to me. I genuinely apologize; I understand the frustration of having to experience the issue again after it was fixed. Allow me to check this. Can you send me a private message with the affected envelope ID? Article: How do I find an Envelope ID as a recipient/signer?

I look forward to hearing from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Here is the envelope ID you need to assist me - thank you.

e6b8b1b8-1d51-443f-947b-6a33e7bf1534

Hello ​@givemeabreak,

Thank you for providing the information. I sent you a private message. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@givemeabreak,

Here is the recommended solution:

Access the envelope and in the signature session, scroll all the way down to the footer of the page and change the language to English. This should fix for the next time you access the envelope and for all new envelopes.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.