Hello,
I just bought a annual basic licence for e-signature, but unfortunatelly I typed the my wrong e-mail address. Is it possible change this license (wrong e-mail) for new and correct e-mail?
The wrong e-mail does not exist.
Thx all.
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I see that you purchased a Docusign license with an incorrect email address. I apologize for the inconvenience this has caused you. Rest assured, we are here to help.
Docusign support can rectify this if the account has not yet been activated. Please open a support case to proceed with this request. The workaround for creating a case is to use the bottom part of the page and provide complete details of the issue in the Case description. This will allow you to submit a case without logging in to your account. Link: Get Support
If you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Melanie | Docusign Community Moderator
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