Hello ​@juergen.eschweiler,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I see that you purchased a Docusign license with an incorrect email address. I apologize for the inconvenience this has caused you. Rest assured, we are here to help.

Docusign support can rectify this if the account has not yet been activated. Please open a support case to proceed with this request. The workaround for creating a case is to use the bottom part of the page and provide complete details of the issue in the Case description. This will allow you to submit a case without logging in to your account. Link: Get Support

If you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Done.. Thx.. Let's wait!

Hello ​@juergen.eschweiler,

Thank you for the update. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.