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eSignature

Have Docusign eSignature questions? Find answers here!

  • 5,001 Topics
  • 15,161 Replies
5001 Topics
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Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to set up a DocuSign email Domain so the recipient doesn't see the following dse@docusign.net in his/her mailbox ?

Dear all,I'm wondering if we can setup the DocuSign email domain ?Best regards 

2351
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Initiate Template Matching from Template Page

I am new to DocuSign and didn't find this brought up in previous discussions. It seems that all of the instructions on how to use template matching is to start a new envelope. Is there a way to initiate template matching when creating a new template? All I want to do is update the text and layout of an existing template by uploading a new version of the original document the existing template is based off of. I see in the template list I can "Include" each template in matching, but nothing happens when I upload the new version of the existing template document, it just creates a new template and no visible way to merge the two.Thanks

603
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Can I use Bulk Send (or another process) to send the same envelope to 300 different signers?

 I see where the Bulk Send option will send the same template as 300 individual envelopes, but that gives us 300 copies of the same document with one signature per document. We need only one document with 300 different signatures.

451
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
How do I remove the copy view/watermark on the final executed documents? Thank you.

How do I remove the copy view/watermark on the final executed documents? Thank you.

6891
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
How do you add a date to a document that has already been signed by Docu-sign? If not possible, how can you send out a document by Docu-sign and date it later? (i.e. is there a field that can be completed at a later point?)

How do you add a date to a document that has already been signed by Docu-sign? If not possible, how can you send out a document by Docu-sign and date it later? (i.e. is there a field that can be completed at a later point?)

12711
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
exceeding envelope limit

we exceeded our envelope limit but we can still use esignature. Is it necessary to add envelope or we can continue using without adding?

2551
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have a user who had previously set up a free account. I added her to the Company account, but when she logs in with her email address, it still takes her to the "free" account How can I switch the associated account on her profile?

I have a user who had previously set up a free account. I added her to the Company account, but when she logs in with her email address, it still takes her to the "free" account How can I switch the associated account on her profile?

870
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Making Template Fields Optional or Required

I'm creating my first template (to use in the Apply Template feature) and I'm not seeing a way to make the fields Optional, like you can in a regular envelope. There are some fields that will be optional (checking any boxes that apply), and others that I need required before they can complete the envelope. Anyone know how I can designate the fields when creating a template?

2153
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
How do I change the placement of the documentation stamp on a document from the top left corner to the top right corner, or bottom left or bottom right?

How do I change the placement of the documentation stamp on a document from the top left corner to the top right corner, or bottom left or bottom right?

1723
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
I accidentally added myself as signer, I need to remove it. How do I do it?

I accidentally added myself as signer, I need to remove it. How do I do it?

531
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way for the initiator of a Powerform to view the progress of that Powerform from within DocuSign.

Is there a way for the initiator of a Powerform to view the progress of that Powerform from within DocuSign.

1163
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
can I access a signed document that someone else sent?

I co-worker sent a form to a client..........but the co-worker is now of vacation and cannot access docusign. Is there a way for me to pull the signed form from her docusign link?

2802
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi... i have a document which was signed by 4 people... but later found out that one of the signatures was wrong... can I edit and ask the person to sign again although the 'process' was complete?

Hi... i have a document which was signed by 4 people... but later found out that one of the signatures was wrong... can I edit and ask the person to sign again although the 'process' was complete?

241
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
My document shows "completed" and I have the certificate, but when I open the document, I don't see the signature. Could the person have left it blank and submitted it?

My document shows "completed" and I have the certificate, but when I open the document, I don't see the signature. Could the person have left it blank and submitted it?

2033
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to remove the PowerForm Signer Information form before the actual document.

I have a powerform embedded via an iframe and when someone goes on the public document page they have to fill out the powerform signer information that asks for a name and email and afterwards they are taken to a screen where the actual document is. Is there anyway to remove that first screen?

491
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
why does it repeatedly state “validation of PDF failed”? how to fix?

why does it repeatedly state “validation of PDF failed”? how to fix?

6890
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Once you have sent a DocuSign and the recipient has completed it can the cc'd recipient or the main recipient log back into the email at a later date and view the DocuSign content?

Once you have sent a DocuSign and the recipient has completed it can the cc'd recipient or the main recipient log back into the email at a later date and view the DocuSign content?

2525
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I've created an elastic template and embedded on a webpage. I can view responses in the web app when logged into my account, but can I generate automated notifications (e.g., emails) to designated people when someone accepts or declines?

I've created an elastic template and embedded on a webpage. I can view responses in the web app when logged into my account, but can I generate automated notifications (e.g., emails) to designated people when someone accepts or declines?

173
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Signing Group Needs To View

I have a Signing Group established with two individuals. There responsibility as a recipient is Needs To View. The history of the envelope shows that one of the individuals has opened and viewed the document, but it is still not being forwarded to the next recipient.In this situation, does it requires both individuals in the signing group to view before the document moves on?

360
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
How to get flexibility to send document to the multiple users and to get the document signed by any one of the recipients , and it doesn't matter which one signs it ?

How to get flexibility to send document to the multiple users and to get the document signed by any one of the recipients , and it doesn't matter which one signs it ?

191
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to delete one member of an almost completed e-signature document?

How to delete one member of an almost completed e-signature document?

300
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
What is the process for a signer without a DocuSign account to sign an envelope?

I need to write a work instruction for our clients (who do not have or want a DocuSign account) to sign envelopes through notification emails and can't find directions for this process (preferably with screen shots) anywhere. Help

8823
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
When our client received her DocuSign package, she changed her signature to her birth name, but we need her name to appear as we had it previously entered. Is there a way we can reset the system to how we had it entered?

I changed her "Name" to how we wanted it to appear and kept her email the same, but once she received the package, the signature still appears as she changed it (her birth name). Do I need to void the package and start over?

211
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I change my Docusign invoicing information?

I need to receive the invoices under my company name and not under my own name, and there is no way to edit the billing information in the Settings panel

1523
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have a document that requires initials and signatures from two different parties. I would like all items signed in one document. how to do I send to different parties to get all signed on one document?

I have a document that requires initials and signatures from two different parties. I would like all items signed in one document. how to do I send to different parties to get all signed on one document?

561
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Docusign Employee
1 year ago

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