Hi there,
My supplier sent me a document to sign, but I found that there was already a signature in the signing area. I have deleted all my signatures from the management website, but the signature in the document still exists and cannot be removed. Here are the methods I have tried:
Are there any other methods to resolve this issue?
Hi
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that your signature is not being applied as expected, but I will gladly help you correct the issue as soon as possible.
If the envelope and signature in question is related to your active Docusign user, you will be able to change your signature after it was applied by left-clicking it and selecting "Change".
Also, you are able to update your adopted signatures in Manage Profile>Signatures.
For more details on this topic, see:
How do I change my signature or adopt a custom signature?
If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:
Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and update their fields accordingly.
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
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