Back to Docusign.com

Get Started
- - Get Inspiration
Groups
Events
Ideas

Docusign 2024 Release 3 Is Live! Discover the New Capabilities

14 days ago

Home
Community Overview
Help Forums
Core Capabilities
eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,173 Topics
15,901 Replies

When you subscribe we will email you when there is a new topic in this category

5173 Topics

ZVSNewcomer

Cannot see previously completed documents

Hello, I have used Docusign for years to complete documents sent to me for signature. I was previously able to see all documents upon logging into my Docusign account.I am no longer able see completed documents except one which was signed more recently. Could you help?

2683

9 months ago

Childcare TeamNewcomer

asked in eSignature

Conditional Formatting in DocuSign with Multiple Signers

I am creating a web form with DocuSign, in the process of building the template I have many documents that may or may not be necessary for the applicant to fill, including four copies of a provider form. The reasoning for this is that some families with multiple children sometimes have multiple providers. How can I conditionally format the required additional pages to show if the provider name boxes have differing information entered?This additional sheet would also require an additional signer, not needed otherwise. Any advice would be wonderful, thank you in advance!

582

9 months ago

srleeNew Voice

asked in eSignature

Maximum number of scheduled retrieve jobs

I’ve looked through the Retrieve documentation but I cannot find anything related to the maximum number of retrieve jobs that can be scheduled to run. (I did find a max envelope size) Is there a maximum number of jobs that can be scheduled? Do I need to be concerned with multiple jobs running that might be accessing some of the same parameters? Do the jobs run in some kind of sequence or do they begin running at the exact time specified? Are there any concerns with scheduling multiple jobs at the same time?Thanks for any feedback.Susan

253

9 months ago

aa900Newcomer

asked in eSignature

Are custom fields only available to certain users?

We are trying to add hyperlinks to the web on one of our documents, but we cannot find the option to add Custom Fields.

rmhappNewcomer

Hello,I was hoping to be able to use a template, that already has all the fields needing filled out, sent to a group of trip participants. Each participant needs to complete each field and sign acknowledgement at the bottom. When I try to do the bulk import, it does not carry the fields over to the other recipients. Would appreciate some help. (Visual aids are great.)

3087

9 months ago

EventVenueNewcomer

asked in eSignature

Override the Waiting to Sign

Surely this was answered and I just can’t find it, sorry. The customer downloaded, signed, and emailed the scanned contract back not using DocuSign. Therefore, it shows I’m still waiting for that signature. How do I “check this off” in DocuSign as completed without deleting or voiding so I don’t lose it since the event is still in 6 months?

724

9 months ago

Rick M 327Newcomer

asked in eSignature

Request Document along with signed template

Along with documents I need completed and signed, I need the applicants CV/Resume attached returned to me. Is there a way to add this feature to a template?

352

9 months ago

Pat.SinkaNewcomer

asked in eSignature

Templates and entering numbers

Hello everyone,I am using the free version to test out DocuSign for our company. I’m creating a template and one field I need is for a telephone/cell number. I can’t seem to get it to work. The number field tells me its an error and wants a number. Is there any way to create a telephone/cell number field for a template? Or document for that matter?Thank you,Patricia

4003

9 months ago

CDrisketNewcomer

asked in eSignature

Specify recipient error

Hello,I have a Docusign test account, Business Pro Trial. I test to use “Specify recipient” feature, but it does not work. I have error “acocunt does not have permission to send to Agent recipient type”. How do I need to do to use this feature ?

542

9 months ago

Community UserLegacy User

asked in eSignature

Where can I search for an envelope using its ID? I need to retrieve the signatures summary.

1517

9 months ago

MichaelholmesNewcomer

asked in eSignature

changing my witness

My DocuSign witness completed his details but the system did not send him/his phone failed to accept the access numerical sequence. He re-tried a number of times and he is no longer available to witness. So’ I need to replace him with a new witness but there is no facility when I access the document for me to change anything as I have already signed and completed my part. Any clues on how to change the witness or do we need to start the whole process again with my lawyers issuing a new document for me to sign again?thanks Michael

Philip5403Newcomer

i have 2 users who say their DS reads Japan as timezone. They went into DS to ensure the setting should be local to their U.S. timezone but even doing that it sitll reads or hangs onto Japan.

252

9 months ago

PandyNew Voice

asked in eSignature

eSign Document Custom Field Calculation

I’ve added a Document Custom Field to calculate 45 days out from the Date Signed field; however, it is not working. During eSign, the Recipient sees the value in the “Initial Value” of the Custom Field but the calc is not happening. Any suggestions??

MIBSWENewcomer

Hi, Can anyone confirm if DocuSign supports integration with Sweden’s BankID identity service? Also, is there a web page which lists these integrations?Thanks in advance! Mike

5122

9 months ago

Lotnicza Tennis ClubNewcomer

asked in eSignature

processing personal data

Where can I find information on how DocuSign process personal data collected in the submitted documents.

9 months ago

HettyNewcomer

asked in eSignature

Drop documents to get started is no available

I do not have the option to drop documents to get started

212

9 months ago

trudiemNewcomer

asked in eSignature

Recipient needs to view document and Certificate of Completion

I have a document which was signed by myself and one other recipient. I can see the audit trail for this in history and the Certificate of Completion.Is it possible to send / forward this document to a third recipient and include the audit trail of signatures so that they can view not just the document but the original audit trail in history and/ or the Certificate of Completion from when the document was signed.Thank you for your help.

JFWM-ShaunNewcomer

I completed and uploaded the CSV File and then got an error saying “There are errors in your bulk list. If you need help fixing or formatting your list, see our help page.Help” The errors seem to be in the Owner 1::Identification column. I want the doucments to be SMS verified. I have tried “Phone/Auth” I have tried “Phone/Auth.” and “SMS/Phone” and SMS/Phone.” What syntax do I need to use in that column?

1907

9 months ago

llaollaoNewcomer

asked in eSignature

What happens to a closed user's envelopes?

Good morning.What happens to a user's envelopes after they are closed? Are they deleted in accordance with the configured retention policy?Thank you in advance and best regards.

2762

9 months ago

pszhanNewcomer

asked in eSignature

multiple documents that have been fabricated and forged using DocuSign with Spoofed my email

Envelope Id: I received a DocuSign-ed contract / agreement with my side of eSignature. How can I get help from DocuSign while I am not an initiator and I am just the person required to sign the document. I do not have a subscription to DocuSign yet. Signing a document does not require an account with DocuSign. The document is obviously forged since:(1) I have never received the DocuSign email requesting for signature at all; I believe that my email in the document is Spoofed and the eSignature is forged;(2) my eSignature in the trial account is different from the document; For example, if they sent to my email requesting for my signature, the signature will be Abc Xyz, not Cde Xyz with is another party on this agreement;(3) The timestamps of all actions within 5 second each from sending, reviewing to signing while I was still sleeping in the early morning: Envelope Summary Events Status TimestampsEnvelope Sent Hashed/Encrypted 2/5/2024 6:38:56 AMCertified Delivered Security Checked 2/5

2043

9 months ago

HannaSunNewcomer

asked in eSignature

Supported font formats

Hi! I’m having trouble with a OpenType-formatted font, Flama. When creating an envelope with a word document with this font, something happens when it’s converted to PDF by Docusign and the font changes to Times new roman. Also, sometimes numbers or letters disappear. Is there a list of supported (or non-supported) fonts, so I can change my document styles? Other classic fonts like Arial, calibri etc works fine, it’s just this one in particular I’m having trouble with. If I choose Print to PDF in word, the font is OK. However, when I choose Save as PDF or Save as Adobe PDF, and then create an envelope in Docusign, it seems like letters disappear or gets replaced with “X” in a box. Anyone having the same problem? Embedding the font in the document and converting it to Truetype does not solve the problem.Regards.

3941

9 months ago

SharikaNewcomer

asked in eSignature

Assigning for Initial

Hi, I have a document, where I want to assign for initials for 2people and 1 person for the signature. Where I don't find any option of initials in DocuSign to assign, and I don't find any settings tab in my DocuSign account too. How do I do it?

193

9 months ago

Enrico DarioNewcomer

asked in eSignature

How do i get the sign date from a DocuSign Envelope ID ?

Hi all, how can i get the sign date of a signed PDF document starting from the DocuSign Envelope ID ?Many thanksEnricoGENERALI ITALIA S.p.A.

29554

9 months ago

neethujkpTroubleshooter

asked in eSignature

IDV EU Advanced with Liveness - Disable Driving License

We are using DocuSign IDV EU Advanced with Liveness, and Onfido is the partner.We have a particular need. Upon a signer selecting their country, various options such as National ID, Residence Permit, Passport, and Driving License are displayed. Is it possible to disable driving license?

224

9 months ago

Community UserLegacy User

asked in eSignature

Has anyone seen the below error when trying to send an envelope "Unable to create the envelope. Cannot read property '_showValidationError' or undefined"

19812

10 months ago

Page 143 / 207

Badge winners

odednirhas earned the badge 1st Reply Posted
versatilevatshas earned the badge 1st Reply Posted
Edove5975has earned the badge 1st Question Posted
Rithish_Kumarhas earned the badge 1st Question Posted
versatilevatshas earned the badge 1st Question Posted

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Docusign Community

Code of Conduct