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Newcomer
July 10, 2024
Solved

Adding alternate email

  • July 10, 2024
  • 2 replies
  • 699 views

I am needing help in sending a document to one person’s multiple email addresses. For instance, a company email address and a personal email address where the person can sign from either email

Best answer by Vinicius.Rodrigues

Hi @Stacie1343 !

Usually, each recipient must have only 1 email address for signature, this way, all controls and history of the envelope will be much more accurate. If your recipient has multiple emails, we recommend that you choose just one and center the envelopes at this email address.

 

However, depending on your account plan, there is a possibility that you can create a Signing Group just for this person and add all of their emails to this group. A Signing Group sends the notification to all emails at the same time, but only requires 1 signature from this group.
Signing Groups are typically used when you have several people authorized to sign a document, but you only need 1 signature.

Please, check more information about Signing Groups here: Signing Groups Overview

2 replies

Vinicius.Rodrigues
Docusign Employee
Docusign Employee
July 10, 2024

Hi @Stacie1343 !

Usually, each recipient must have only 1 email address for signature, this way, all controls and history of the envelope will be much more accurate. If your recipient has multiple emails, we recommend that you choose just one and center the envelopes at this email address.

 

However, depending on your account plan, there is a possibility that you can create a Signing Group just for this person and add all of their emails to this group. A Signing Group sends the notification to all emails at the same time, but only requires 1 signature from this group.
Signing Groups are typically used when you have several people authorized to sign a document, but you only need 1 signature.

Please, check more information about Signing Groups here: Signing Groups Overview

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
Docusign Employee
July 24, 2024

Hello @Stacie1343 ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!