Skip to main content

Hello,

I created a document for eSignatures to multiple signatories in an order, all went well till the last person in the order had to sign.

On clicking the link, the browser kept throwing the error “Unable to start signing process”. I tried resending the document/email and then copied the link in incognito mode in Chrome but got the same result.

Doesn’t work on the mobile either.

What can I do to resolve this ?

Thanks 

@Mandeep 

To resolve the issue of being unable to start the signing process in DocuSign, first ensure your browser is up to date and compatible with DocuSign. Clearing browser cache and trying different browsers or devices might help.

Consider trying an alternate signing method: visit DocuSign.com, click 'Access Documents,' and enter the security code provided to initiate the signing process directly on the DocuSign website. This method can bypass issues with email links and browser compatibility, ensuring a smoother signing experience.

The alternate signing method it's on the body of the notification email.

 

If the issue persists, resend the document from DocuSign and contact their support team for further assistance, detailing the error message and steps taken so far.

Hi @Mandeep,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have the same issue with a document that I am sending. One of the signers is getting this same error (in dutch):

 

 

He tried using the alternate signing method but he is getting the same error after filling in the security code. Also when he logs in to docusign and checks the pending documents and tries to sign from there, the same error appears. He also tried a different browser, same problem.

I am using a trial docusign account, can that be the issue?

Hi @jrossey,

 

I hope you are doing well, if they have tried the below troubleshooting:

  • Clear cache/cookies
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

Is this the only recipient getting this error?

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Code of Conduct