No available sending quotas can be used

Forum|Forum|2 years ago
July 10, 2024
2 replies
84 views

Under my original plan, there are 5 documents can be sent and I used up all last month. However, there is no available document can be used in this month.. Would you please check why I can’t send any document in this month now.

eSignature

Best answer by Michael.Rave

@Amen

The envelopes will refresh not on the 1st day of the month, but depending on your individual cycle. For example if you created the paid account on the 15th of the month, you will get the new envelopes every month on the 15th.

Michael.Rave

Answer

Docusign Employee

@Amen

The envelopes will refresh not on the 1st day of the month, but depending on your individual cycle. For example if you created the paid account on the 15th of the month, you will get the new envelopes every month on the 15th.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nathaly.monge

Docusign Employee

Hello @Amen ,

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Best regards,

Nathaly | Docusign Community Moderator
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