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I’m on a Personal Plan with 5 sends per month. I sent 4 envelopes in the the last 30 days but Docusign says 0 sends left.  What’s up?

My billing date is the 17th of the month (that’s tomorrow) but I should sill have 1 send left on my account.  I really don’t need to upgrade but that’s the only option I’m being given.  

Has anyone seen this situation?  How did you resolve it?

Hello @BonnieC,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you have a discrepancy with your envelope allowance.

 

I apologize for any inconvenience this might cause you, per the community guidelines (https://community.docusign.com/site/terms) the Account Admin will need to contact Support directly for Billing and Account Change Requests or Feature enablement.

 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

 

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

 

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks Christopher!  My account is now reset to 5 sends but I will try support if I see this issue again.

Best regards,

BonnieC

Hello @BonnieC,

 

Glad to hear that, let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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