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MJSNewcomer
Newcomer
July 8, 2024
Solved

2 Account Numbers and 1 profile

  • July 8, 2024
  • 2 replies
  • 139 views

Somehow, when I purchased a new laptop I ended up with a new account that only gave me 3 envelopes. I have been on Docusign since 2019 with my Brokerage’s account but now I can’t figure out how to log into the new laptop with my old account

Best answer by Christopher.Alpizar

Hello @MJS,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you want to be able to log into your old account.

 

If both accounts have the same email and password combination, users with multiple accounts can easily switch between them by clicking on their profile image and selecting "Switch Account" from the account actions menu. In the "Select an Account" dialog box, choose the desired account to switch to. The selected account will be refreshed and loaded, and its name will appear at the top of the account actions menu. Switch Between Accounts

 

If you do not have the option and both accounts do not share the same password, I recommend opening a case with Docusign support so you can request a password reset for the account that you are trying to log in to.

 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

 

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

 

 

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

2 replies

Docusign Employee
Christopher.AlpizarDocusign EmployeeAnswer
Docusign Employee
July 9, 2024

Hello @MJS,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you want to be able to log into your old account.

 

If both accounts have the same email and password combination, users with multiple accounts can easily switch between them by clicking on their profile image and selecting "Switch Account" from the account actions menu. In the "Select an Account" dialog box, choose the desired account to switch to. The selected account will be refreshed and loaded, and its name will appear at the top of the account actions menu. Switch Between Accounts

 

If you do not have the option and both accounts do not share the same password, I recommend opening a case with Docusign support so you can request a password reset for the account that you are trying to log in to.

 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

 

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

 

 

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Docusign Employee
Christopher.AlpizarDocusign Employee
Docusign Employee
July 24, 2024

Hi @MJS,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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