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Have Docusign DocGen questions? Find answers here!

  • 47 Topics
  • 137 Replies
47 Topics
A
Newcomer
AccessMIMONewcomer
asked in DocGen
Unable to add multiple templates to single envelope

Good morning, as of this morning any time I try to add multiple documents from template to an envelope I receive a generic error message with no additional information that would allow me to troubleshoot the issue. I need to add multiple addenda to lease agreements based on the specifics of the property in question and have had no issue doing this for the last 2+ years for hundreds of leases. I believe this is a new error. I don’t see anywhere to check for known issues to see if this has been reported. Is anyone aware of this issue or have a solution?

667
C
Community Moderator
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in DocGen
Docusign vs. PandaDoc vs. Adobe Sign

Hi! I just published a new YouTube video comparing DocuSign with two other e-signature automation softwares. You will learn about the key differences between these three popular e-signature platforms, covering their features, pricing, ease of use, and suitability for various use cases. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

1001
M
Newcomer
Z
New Voice
zgoldbergNew Voice
asked in DocGen
DocuSign Gen for Salesforce document rule using field on related object

Hi there,I’m testing out DocGen for Salesforce and have been really impressed by the tool so far. The process is pretty smooth and easy to use, but I’m wondering about the flexibility of “Document Rules” under the “Upload Documents” step. As I understand it, these are designed to give you some conditional logic for dynamically deciding what documents are generated based on field data in the primary object. However, I’m wondering if there is any way to build rules that reference field data from related (parent or child) objects. In my case, the object I’m using is a junction for multiple related objects, so it doesn’t have all the field data immediately available. This was fine when building the document itself, but it doesn’t seem like I can reference any of those related objects for the purposes of a document rule.For example, my primary object (Contract) is related to the Product object, which contains data about the “type” of document I want to generate. If the type = A, I want to g

2853
C
Community Moderator
S
Newcomer
Sophie CIOMBENewcomer
asked in DocGen
Editable list of the documents included in the enveloppe

Hello, I have a huge contract to send with a lot of documents. Is it possible to have an editable list of the documents included in the enveloppe and if yes, what is the process to get it ? Many thanks for your help.Best Regards from FranceSophie

302
N
Community Moderator
S
Newcomer
srijaNewcomer
asked in DocGen
How to add watermark to Docusign Gen Template?

Hi,I have recently started working on Docusign Gen Templates and looking to add a watermark to the template? How can I get started on this?

1135
S
Newcomer
L
Newcomer
libbieNewcomer
asked in DocGen
Updating Contact Database

I must be stupid because I cannot find anywhere how to correct an email address of a contact.  For example, I sent an envelope to an incorrect email address.  I was notified that the email address was no good.  I went i and corrected the envelope with the correct address, however, the incorrect address is the only one that shows up in my contacts database. 

162
N
Community Moderator
C
Newcomer
CWKinNewcomer
asked in DocGen
Recipients names change on envelope

I have a template set up with 3 different signers, the client and both of the clients parents. The first signer is the client, signers two and three are the parents. When I type in signer two, the first parent, it fills/changes the name for signer three and if i enter the email address it changes that too. the reverse is true as well, if I put info in signer three, it changes signer two. I exited DocuSign  and went back in to the template, same problem. it is only the one template.  Yes, I could recrate the whole template, but I’d rather figure out the problem in case it happens again! 

523
A
Community Moderator
T
Newcomer
Tim TNewcomer
asked in DocGen
how to enter a counter price

when I strike out a offer price and do a text box new price it does not save it 

212
C
Community Moderator
K
Newcomer
KameronNewcomer
asked in DocGen
why cant i preview word doc

Unable to generate the following files: Driver Sheet Word Could not generate document "Driver Sheet Word": [103] Access Denied Reference ID: 20fb0667-2e82-435c-bd8f-f7d5fbefaf4e I entered a record from SF to preview my document and received the above

1454
A
Community Moderator
C
Newcomer
CatGNewcomer
asked in DocGen
I don't have access to my files in an downgrade account

Hi, I’m the admin of an enterprise DocuSign account, now I’m dealing with the following issue. The previous admin convinced the enterprise owners to change DocuSign to another provider. The DocuSign account was downgraded to free, but, now years and years worth of signed documents are nowhere to be found… What should I do? I’ve already searched all the accounts and the last admin said there was a time limit to download the files… Please Help! 

262
N
Community Moderator
N
Conversation Starter
nmagalhaesConversation Starter
asked in DocGen
Document Instructions

Hello. The document that I am setting up in Docusign has a page labeled “Document Instructions” Is there a way to have this (the text) somehow visible to just the sender of the document? Thank you,Nancy  

253
N
Community Moderator
L
Newcomer
Louise.WNewcomer
asked in DocGen
Signers not able to see "Notes" in Nitro PDF document

Hi, I have sent a Nitro PDF document that has Note’s in it that show up off to the righthand side of the page (see second image below), these are for the Signer to review and then potentially approve. However, when it gets to the Signer, they cannot see the Note’s only the small yellow boxes (see first image below) on the page of the document that indicates a Note is there.Is there a way of being able to show the Note’s for the Signer? I have tried to get them to download the document, but this still only show the small yellow boxes.Any help on this is greatly appreciated! Many thanksLouise

623
N
Community Moderator
N
Conversation Starter
nmagalhaesConversation Starter
asked in DocGen
Adding $ symbol

Hello. I created a new document custom field. The field type is Text Field. Validation type is Number. The value being entered is a currency. How do I add a $ symbol to precede the number value? Thank you,Nancy   

615
Michael.Rave
Docusign Employee
M
Newcomer
Mara BonacasaNewcomer
asked in DocGen
Teamtailor and docusign

Hi, we have linked docusign with teamtailor (for the recruitment process), do you know if when the candidates sign a job offer is saved on Teamtailor or just in doucsign? is it possible to find them in both platforms? thanks a lot

902
N
Community Moderator
N
Newcomer
NateeNewcomer
asked in DocGen
DocGen Adding additional spaces while using Bulk send

I am sending forms out to clients that contain name and addresses.  I created the document in the dosusign word assist.  all of the merge fields look to be single spaced.  i pulled in the recipients using a csv file via bulk send.  The finished document that the client sees has a bunch of extra spaces like below… Name Adress 1 Adress 2(Removed information due to P ersonal Information)

304
N
Community Moderator
A
Newcomer
alkobNewcomer
asked in DocGen
Not getting new link

Hi,I am struggling to access a document I signed a few months ago. When I click on the “Review Documents” button in the email I received from the sender, I am asked to click “Send new link” or “log in”. When I click “Send new link” I don’t get any new emails. I’ve checked the other folders and there is nothing there, and I’ve tried this many times for a few days but I receive nothing. What can I do, and who can I contact about this?Any advice would be deeply appreciated!

3533
N
Community Moderator
M
Newcomer
MissyNewcomer
asked in DocGen
Drawing a line thru text on a document

If I want to draw a line thru certain wording on a document before sending to esign, I heard it was thru “pre-fill tools”, but I can’t find that any where on my account/screen view. Thank you.

1514
M
Newcomer
I
Newcomer
IgorNewcomer
asked in DocGen
Document Generation types of fields

Hello!I'm currently automating our contracts using DocuGen, but I'm encountering some issues. The main problem is that when I attempt to populate a text field, for example, {{test_field}}, it doesn't allow line breaks. How can I handle this situation?Thank you!

402
C
Community Moderator
D
Newcomer
Dayene ValeNewcomer
asked in DocGen
Gen Template does not accept tables in the word document

My Gen Templates were working fine, but suddenly stopped. It seems like DocuSing doesn’t accept my word tables anymore.Does anyone know how to solve it?Thank you.

422
N
Community Moderator
E
Newcomer
EdwardCNewcomer
asked in DocGen
Add a word count or limit characters to a text box.

Is it possible to add a word count or add a limit to a text box in the doc gen form in CLM?  We are adding a text box field which is also used to capture the metadata from the text box attribute.  However, the attribute is limited to a 400-word count.  Thank you,

2601
thomas.bazzi
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in DocGen
Can you place tags using Doc Gen?

While using document generation, you can create the word document with the "{{studentemail}} " but that requires the sender to type the email out. If the student is in the routing path, can you place the tag within the word document so Doc Gen will pick it up inside the paragraph?

735
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in DocGen
Doc Gen - Conditional Logic on Word Template in salesforce - Conditional Test to display content from a field.

Struggling to find examples of how use data from salesforce as the "conditional Content here" which is taken from the XML examplesOnly display content if a check box field is marked True:<# <Conditional Test="//Opportunity/HasOverdueTask[text() = 'True']" /> #>CONDITIONAL CONTENT HERE<# <EndConditional /> #>I can get the conditional test to work and display eg, output would display CONDITIONAL CONTENT HERE if using the above code. I would like the conditional content to be data from a field within salesforce. i have tried the following but all output the same error: TemplateErrorExists:Conditional and matching EndConditional tags must be in the same paragraph as conditional content OR in their own paragraphs above and below conditional content.<# <Conditional Test="//Opportunity/Alternative_EULA__c [text() = 'True']" /> #>/Opportunity/Account.Alternative_EULA__c <# <EndConditional /> #><# &

4662
C
Docusign Employee

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