OCR post signatures - Optical Character Recognition

Question

Some documents are not OCR’d when signatures are completed. Odobe will not ODC documents post-signatures. If there a setting we can use to ensure documents are OCR enabled before signatures and, is there a process to OCR post-signatures?

Our documents are stored in SharePoint and being able to search the document text/content is important for our organization.

Thanks,
Mary

Christopher.Alpizar · Answer

Hello @marymekk,Thank you for reaching out to the Docusign Community.Are you sending the document via the Docusign Web App or are using an integration? If an integration is being used, can you provide the name?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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