Cannot save 1 of 8 files in my completed document

​@nham 

Sounds like either the file is corrupted or it is exceeding the size limit despite showing that it is under the limit.

You could try the usual fixes (different browser, clear cache, log in on a different computer, etc)

good luck

mr1

Hello, ​@nham 

The message says: Total size of all documents being downloaded exceeds the allowed limit: 100MB

Have you tried to download one by one separatelly?

Best,

Alexandre

Oh oh.  Well thanks for the suggestions, although not the simple solution I was hoping to get.

I generally work in Chrome and did clear the Cache there.  Saw a suggestion to open in incognito mode, but this is disabled on the work laptop.

I’ve tried both Chrome and Edge browsers.

I did download the files separately so as not to exceed the 100MB single download limit.  Hence the other 7 came down fine.

If corrupted, it’s not “very” corrupted.  I can expand and click and view any individual page.  But as the problem file is 182pg, this far from an ideal work around.

I guess I’ll try on a personal machine, but as the DocuSign account is accessed through our corporate MicroSoft authentication and our company’s Microsoft “myapplications” portal this may be above my skill level.

Thanks for the responses.  If anyone else see’s this thread with another idea, please post.

Hello ​@nham ,

Welcome to the Docusign Community and thank you for posting your concerns!

I see that you opened a case where the agent suggested to contact your IT team due to the error message having something to do with the transfer of data between a web browser and a web server, which I'm afraid is out of Docusign’s scope. Please let us know if you need any further assistance.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@nham ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!