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Question

Document bugs

  • October 25, 2024
  • 2 replies
  • 63 views
H
New Voice
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I created a document from a template, filled it out, shared it, only to find that it was shared half-filled out.

I tried to correct it, but when hitting “next” after add recipients, it loads a blank screen under “Add Field Data.”

When I click “review”, it just says, “something went wrong. Please try again.”

I tried clicking on support and it asks me to log in. When I do, it just says, “unable to log in.” Contact support. Ironic.

I can log into my account just fine and open documents. I tried clearing cache and cookies. I am using Chrome with no site-interfering extensions.

2 replies

Hengfeng Ge
Hero
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  • Hengfeng GeHero
  • Hero
  • 701 replies
  • October 26, 2024

have you try switch network provider? it seems network issue.

 

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Community Moderator
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Hi @Home Guru KC,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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