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Hello,I apologize if this question has already been raised, but after searching extensively for similar issues, I couldn’t find a definitive answer.We would like to use a dedicated account specifically created for API access. This account would be shared by all our users to send envelopes to recipients, both inside and outside our organization.We want the user interaction with the API account to be entirely transparent, they should not need to log in to the API account, even once. I have read online that this setup is possible, but we are struggling to get it working as intended.I was able to obtain consent to use the API account on my PC, but when I attempt to send an envelope from another PC, it prompts me to sign in to the account to grant consent again.Shouldn’t the consent only be requested once?Perhaps we’re missing a critical configuration step?Here’s the URL we use to obtain consent:https://account-d.docusign.com/oauth/auth?response_type=code&scope=signature%20impersonation

Hello,We have recently completed the integration between SAP SuccessFactors and DocuSign for onboarding purposes. The process is working correctly, and documents are being sent to new hires automatically after their data is processed.However, for compliance and identity verification reasons, we would like to enable multi-factor authentication (MFA) — such as SMS verification, phone authentication, or access code — at the moment the new hire receives the DocuSign envelope.Our goal is to ensure that the recipient is the correct person before any document is opened or signed.Could you please confirm: Is MFA (e.g. SMS, phone call, access code, or ID verification) supported for signers via the SuccessFactors–DocuSign integration? If yes, is this available in all SuccessFactors versions, or only from a certain release onwards? Are there any SAP KBA articles or DocuSign guides available to configure this correctly? Any help or guidance would be greatly appreciated!Thank you in advance.

Hi everyone,Until a few days ago, I had never used DocuSign, so I’m sure my problem is something simple—but I just can’t figure it out.I’ve built a web app where our nurses and doctors can create prescriptions for medications. The workflow is: the nurse selects the patient from the database, chooses the medications, and this information populates into a DocuSign template.Once all the details have been entered, the user clicks “Send to DocuSign.” At this point, a new browser window opens with the DocuSign document, which is great—it allows the nurse to review everything before proceeding.Here’s the issue: after that review step, I want the document to be sent to the doctor, who only needs to sign it and add the date, but also needs to edit the medications if required.Right now, it’s making me sign the document, which then completes it. That’s not what I want—I just want to preview it, then pass it to the doctor for their signature and potential edits.I’m guessing the issue is with how I

I’m writing an integration that will need to email the same document to hundreds of different people to sign.  The application should run with no user intervention, so I’m using a JWT Grant and have setup a template for my document to be signed.  My code can successfully use the JWT grant to get a Bearer token.  But, when I use the Bearer token to call the eSignature API for sending an envelope, I get an HTML page back.  I do not get a document set to the signer.  I’m getting some type of error, but the returned HTML is no help on what the error is. URL I’m calling: https://account-d.docusign.com/v2.1/accounts/<my account id>/envelopesPOST body:{  "templateId": "dd5bb40b-2801-4434-babe-1e01eccc8ded",  "templateRoles": [    {      "name": "Eric Calvert",      "email": "xxxxxxxxxx@xxxxx.com",      "roleName": "signer"    }  ],  "status": "sent"}Code snippet (golang):     req.Header.Set("Content-Type", "application/json")    req.Header.Set("Authorization", fmt.Sprintf("Bearer %s", t

I have a signature date text using the DateSigned tab from DocuSign java client. I noticed it uses time zone from the sender's account setting. Is there a way to set a time zone specifically for one of the date signed tab? Don't want to update the account setting. I am using the envelope API to set the data in document  Thanks

Does anyone know of an open source (and up to date) Django integration or guide of the eSignature flow? 

not sure what to do, please help as I am new to the api and am trying to test it out

I have requirement for DocuSign “Finish Later” option using API. Is it possible to hide the popup that appear once user click on Finish Later button. Refer below screenshotIs it possible to make Email Field editable that shows in above screenshot.

I have written a C# API that receives a payload from the DocuSign Connect (Webhook).   I have no issue in receiving events when a document is changes (event for signatures, deleted, void, completed, etc...).   The issue is that when I do received the JSON payload, I have no idea what model class I need to deserialize (using Newton Soft JSON utilities) into.  Without the model, I cannot extract any properties (without a model) from the deserialized string and a C# and a compilation error occurs.Is there a proper model I can deserialize the JSON string to?

In our ReactJS application, we are using the react-pdf library to render PDF documents. As part of our e-signature process, we position signature and date tabs on PDF files using specified X and Y coordinates.However, we’ve observed a slight deviation of a few pixels in the placement of these tabs, which is affecting the accuracy of the signature positioning. We would appreciate your assistance in investigating this issue to ensure precise alignment of the signature elements.Any thoughts how to correct this?

I was using  https://account-d.docusign.com/oauth/token earlier and it was working fine. But now it stopped working. Getting the error  {   "error": "invalid_grant",   "error_description": "unauthorized_client" } . Can you please check and letm e know what could be the issue ?   

I created a developer account from South Korea. However, about 10 to 15 minutes after logging in, I was forcibly logged out. When attempting to log in again, I received an error message saying the password is incorrect.Although I received the password reset email, the content says:"We received a request to reset the DocuSign password for this email, but no account exists. If you are trying to access a document, please use the link you received in email..."This issue keeps recurring and is preventing me from testing DocuSign APIs properly, which is very inconvenient.Once I receive a reply from the support team, I will provide my developer account email via private message.Thank you for your support.

Hi,We have a free developer account which we have used to test our application’s DocuSign integration. We have two integrations (Implicit grant and a JWT grant) which both have passed go-live. We have a customer which is slated to use our application with the DocuSign integration enabled.What is the proccess for onboarding a customer in this scenario? Do I have to promote our integration keys into their production environment? We tried to connect the integrations to them via the “Select Go-Live Account” action in our dashboard, but when they entered their production credentials (which is an admin user in the production environment) they got an error.

Hello,can someone help me to solve my Authentication problem. This is my code:// 1) Copia qui la tua Integration Key da Apps & Keysconst string IntegrationKey = "TUO-CLIENT-ID-GUID";// 2) Copia qui il tuo User ID (GUID) da My Account Informationconst string UserId = "TUO-USER-ID-GUID";// 3) Il PEM privato che hai scaricato da Service Integrationconst string PrivateKeyPath = "docusign_private_key.pem";// 4) L’host OAuth per democonst string OAuthHost = "account-d.docusign.com";// 5) L’URL base delle REST APIconst string BasePath = "https://demo.docusign.net/restapi";            var apiClient = new ApiClient(BasePath);            apiClient.SetOAuthBasePath(OAuthHost);            //byte[] privateKeyBytes = await File.ReadAllBytesAsync(PrivateKeyPath);            byte[] privateKeyBytes = Encoding.UTF8.GetBytes(privateKeyPem);//            var scopes = new[] { OAuth.ScopeSignature, OAuth.ScopeImpersonation };            OAuth.OAuthToken tokenInfo = apiClient.RequestJWTUserToken(       

Hello everyone,I have created a simple Web Form with only two fields, FirstName and LastName, using my DocuSign developer account. I've activated the form link and submitted data multiple times, including some submissions in Incognito mode with different names. However, when I send a GET request to retrieve all instances via the following API route:/api/webforms/v1.1/accounts/{accountId}/forms/{formId}/instancesI receive an empty list ([]).{ "items": []}I’m unable to find any of the submitted form data.Could anyone explain why this is happening? Is it expected that form submissions don't appear in the developer environment, or should I be able to retrieve submitted data even in dev mode? Or perhaps are there restrictions on the Web Forms API in the developer environment that only allow access in production mode?For context, I am using JWT Grant for authentication and have admin access to my developer account. I’ve followed the instructions in the DocuSign documentation:Web Forms API

i have implemented docusign apis in my nodejs application after that i have followed review app stepsthen when i try to switch to the production mode in it i am getting { error: 'invalid_grant', error_description: 'issuer_not_found' } error i need help to resolve this error 

I wanted to integrate the DocuSign in a Flutter application, is there any useful resource which might be useful in integrating it

Here are some of the latest popular questions that developers asked on Docusign Community in the month of May 2025.Thread: Unable to Restrict Editing in Sender View Despite Setting All Configuration Flags (disableDocumentEdit, etc.)https://community.docusign.com/esignature-api-63/unable-to-restrict-editing-in-sender-view-despite-setting-all-configuration-flags-disabledocumentedit-etc-23880Summary: The developer is embedding the Sender view of an envelope into their application. They want the sender to be able to add tabs to the document, but they don’t want to give them permission to edit the document, edit recipients on the envelope, or change the envelope routing. They have tried passing various parameters to the EnvelopeViews: createSender endpoint, but they aren’t able to restrict the sender’s permissions in the way that they want to.Answer: The sender is seeing these options to edit the document and recipients because they are seeing the Prepare page. If you want to bypass the Pre

How to integrate an approval flow through a digital certificate validated by ICP Brasil?

Hello, we implemented a custom method to use a existing envelope template and change the order of the documents;added custom Merge fields and positioned them on the Document.The fields are displayed correctly on the document - signing also works and we get the response of the envelope that the document has been signed.But the data has not been written back to Salesforce. public class docusign_DocuSignEnvelopeService { @future(callout=true) public static void processDocument(Id recordId){ try{ List<dfsle.Envelope> envelopes = new List<dfsle.Envelope>(); SBQQ__Quote__c quote = [SELECT Id, Name, SBQQ__PrimaryContact__r.Name, SBQQ__PrimaryContact__r.Email, cpqde_BankAccountOwner__c, cpqde_BankName__c, cpqde_SEPA_Consent__c FROM SBQQ__Quote__c WHERE Id =: recordId][0]; dfsle.Envelope envelope = createEnvelope(quote); List<dfsle.Document> documents = attachDocuments(quote.Id);

What is the cost incurred for using Workday -DocuSign Connect , especially considering Business Pro plan?

Hi all,I have a use case that involves multiple users signing documents using the CEO's name and signature style.For example, there are about 10 department managers who sometimes need to sign contracts on behalf of the CEO.Instead of having each manager manually set up the CEO's signature in their own account (which would be time-consuming), I’d like to use the API to configure the CEO's name and signature image for all of them in bulk. My goals are:Apply a standardized CEO-style signature to all relevant users.Automate this via the DocuSign API (so no manual configuration per user). My questions:Is it possible to programmatically assign a specific signature (name and image) to multiple users?Is there an API method to do this in bulk?Thanks in advance for your help and suggestions!

Hi,I followed the docusign developer page to implement the identity verification : https://www.docusign.com/blog/developers/using-identity-verification-templatesSteps :1. Created the draft envlope with POST request2. To sent the envelope using the PUT request but it is creating two different recipient with the same name while putting instead of updating the existing recipient.Could you please suggest the solution

Hi, We are using webforms for the first time and I am wondering if there is a way that I can receive an email alert when someone completes a form? Thanks

​​​​Hi all, I am new here and I tried to read the documentation/serach the forum already, but unfortunately I cannot find the solution and that is why I am here :(.Task:I was trying to integrate Docusign with my webapp through RestAPI.Problem:I found that the app sometimes does not allow the user to choose their signature. For case 1, after I click the “signature” button, I am allowed to place a purple box anywhere I want and I can choose the signature I want.For case 2, Once I click the signature button, a default signature is applied and I cannot change it.I assume it is some problems of the envelop configuration through RestAPI (“create envelop”) but I am not sure how to find the correct place to change the configuration.Analysis:Here is the summary of different scenario:If in the “signers” section. I add a “Signhere” tab with “anchorString”, but the string does not appear of the the Document → Case 2, they can sign wherever they want, but they cannot change their signature If all t