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Hi, if anyone could help with this, that would be awesome.

 

I’m facing the following issue: I create an instance of the webform in the backend, then send the form URL and instance token to the frontend.

 

If I clear the browser data and try to render the form using the form URL and instance token, it works. If I refresh the page without creating a new webform instance and try to re-render using the same URL and token, it also works.

 

The problem starts when I create a new webform instance — for example, when the user changes some data — and then try to re-render it.

 

In this case, the form tries to load, but it shows a “Something went wrong” message. When checking the network tab, the returned error is: “Session invalid.”

it is only going to render again if i clear browser data.

 

Has anyone faced this before?

Do you have any idea what might be causing this or how I could fix it?

 

 

We are also experiencing this issue. It would be nice if there were better debugging tools at our disposal, it is difficult to troubleshoot.


We’re having the same issue but with the error code `SESSION_ACCESS_ERROR` with the message `"Session cannot be accessed from a new browser or tab."` In our case, it’s not being opened in a new tab or browser.

I’ve already attempted the fix linked below where you revoke Webforms integration then re-activate each form used. This didn’t seem to change anything.
 

 

https://support.docusign.com/s/articles/Docusign-Developer-FAQ-Web-Forms-API?language=en_US