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Webform - Invalid Session

  • June 30, 2025
  • 2 replies
  • 61 views

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Hi, if anyone could help with this, that would be awesome.

 

I’m facing the following issue: I create an instance of the webform in the backend, then send the form URL and instance token to the frontend.

 

If I clear the browser data and try to render the form using the form URL and instance token, it works. If I refresh the page without creating a new webform instance and try to re-render using the same URL and token, it also works.

 

The problem starts when I create a new webform instance — for example, when the user changes some data — and then try to re-render it.

 

In this case, the form tries to load, but it shows a “Something went wrong” message. When checking the network tab, the returned error is: “Session invalid.”

it is only going to render again if i clear browser data.

 

Has anyone faced this before?

Do you have any idea what might be causing this or how I could fix it?

 

 

2 replies

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  • New Voice
  • July 10, 2025

We are also experiencing this issue. It would be nice if there were better debugging tools at our disposal, it is difficult to troubleshoot.


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  • Newcomer
  • August 1, 2025

We’re having the same issue but with the error code `SESSION_ACCESS_ERROR` with the message `"Session cannot be accessed from a new browser or tab."` In our case, it’s not being opened in a new tab or browser.

I’ve already attempted the fix linked below where you revoke Webforms integration then re-activate each form used. This didn’t seem to change anything.
 

 

https://support.docusign.com/s/articles/Docusign-Developer-FAQ-Web-Forms-API?language=en_US