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When using the “combined” API option on Java SDK I don’t get the certificate of completion bundled on the PDF. But, If I use the “archive” option I get a ZIP file with the documents and the CoC.I need to get the CoC with the compleated action, how to do this? The documentation on the EnvelopesAPI to download documents  “getDocument" states:You can also use this method to retrieve a PDF containing the combined content of all documents and the certificate [...] To retrieve the combined content replace the `{documentId}` parameter in the endpoint with `combined` the

I'm working on a new application that has integration to Docusign to allow customer to sign documents using the embedded flow. The way it works is we generate the signature URL and show it inside a modal so customers can sign without leaving our application.So far so good. Everything was working properly until we promoted the application to production.All of a sudden we've started to see {"error": "consent required"} errors in the call that generates the access token that is used in the envelope api calls. Our application is written in Python and we are using the request_jwt_user_token function in the Python SDK. I'm clueless as to why this is working in staging but not in production. I've updated all the necessary parameters with their production values but I'm

We have an integration that uses both Connect/Webhooks and the Signing API in the legacy XML Format.  I know it is deprecated and we should rewrite to the new format, but is there an announced end-of-life date? We have limited resources (like everyone) and lots to do, so we’d like to know by when we must get this done.

I'm working with a template and I want to add an attachment to it, but this error is returned. Here's the code:  let document1;   try {    let response = await fetch(anexoFuncionario);     if (!response.ok) throw new Error('Erro ao baixar o arquivo');    let contentType = response.headers.get('content-type');    let fileExtension = 'pdf';     if (contentType.includes('image/png')) fileExtension = 'png';    else if (contentType.includes('image/jpeg')) fileExtension = 'jpg';     let arrayBuffer = await response.arrayBuffer();    let base64FileContent = Buffer

I have a web app in PHP and JS for front. I am connecting to Dcusign through the JWT and exchanging it for an access token, but i keep getting this error "Decoding JWT did not workUnexpectedValueException: "kid" invalid, unable to lookup correct key in /html/htdocs/mrt_dgheorghe/vendor/firebase/php-jwt/src/JWT.php:477"The code for JWT looks like this: $payload = [ 'iss' => $clientId, 'sub' => $apiUserId, 'aud' => 'account-d.docusign.com', 'scope' => 'signature impersonation', 'iat' => $now, 'exp' => $now + 3600 // 1 hour expiration ]; $privateKey = file_get_contents($privateKeyFilePath); $jwt = JWT::encode($payload, $privateKey, 'RS256', $keypairID); //kid $publicKey=file_get_contents('publicKey.key'); try{ $decodedJWT=JWT::decode($jwt,$publicKey); print_r($decodedJWT); echo "This is

When fetching envelope details based on filters using ListStatusChanges, the request contains customField as the account number and folderIds as sentitems, with include = "custom_fields" (to retrieve other custom field values).Before executing this request, we call the token API, but the token creation sometimes returns a non-successful HTTP code, though not all the time.What could be the issue? We are implementing it as mentioned below.var _apiClient = new ApiClient(_baseurl);token = _apiClient.RequestJWTUserToken(_integratorKey, _userID, _baseurl, Encoding.UTF8.GetBytes(PrivateKey), 1, Scopes);TokenGeneratedAt = DateTime.Now;

Hello, We were getting ready to “Go-Live” with our first DocuSign integration but when we went to start the process, it is showing that we don’t have 20 consecutive Api calls. Upon closer review, it looks like the “GetUsers” endpoint (list | REST API | Docusign) is registering as Failed when it cannot find a user. This doesn’t make sense because it is still a successful call is it not? We are using this to check and see if the user exists before creating the signature request. If they do not exist then we call the user Add API.  Any insights into this? Is there a better approach that I am missing? Or do we just need to get past this initial fail and run multiple more

Things I have tried so far -Define the connect configuration at the Docusign Admin to list all the events to trigger the webhook. - This approach works but it expects the callback url to be static. But I would require the callback url to be generated specific for the server environment.(dev.test.com/callback-url, stage.test.com/callback-url etc. ) Hence this is not an option for me. Tried to set the envelopeEvents and RecipientEvents in the envelope definition. like below but its not triggering the events on complete/decline of signing.  const envelopeDefinition = new docusign.EnvelopeDefinition(); envelopeDefinition.emailSubject = this.template.emailSubject; envelopeDefinition.documents = this.template.documents; envelopeDefinition.recipients = new docusign.Recipients(); envelopeDefinition.recipients.signers = [signer];

Our users do not appear to have the option to create dashboards. Is this a feature available and if so how do we get them set up so that they can?  Currently they just see the standard contracts dashboard but need widgets added to it, BUT all users do not need to see those widgets.

"Could you please review this log file and identify the specific error I made?I followed all the required steps in the DocuSign Developer documentation and successfully completed the first 20 API calls, yet my go-live request was still rejected."

I have a template with three roles and the order I want to keep is:Role 1: Needs to View Role 2: Needs to Sign Role 3: Needs to SignMy ideal workflow consists of the role 1 viewing the document and only after the approval, the envelope is sent to role 2 and 3 for signatures. However, I noticed that as soon as the role 1 opens the envelope, role 2 also receives the notification.How can I prevent role 2 from receiving the envelope notification while the role 1 is still reviewing it? Should I actually set role 1 as Needs to Sign and request the consent via an Approve button? Thanks!

Hello; I have an iframe working on PCs and tablets, yet wen it runs on a mobile, it doesnt work fine…I can simulate de mobil device and it runs well: yet in the pyshical mobile device doesnt run. I can see the verification SMS mobile code requeriment and when the code is putted well, the iframe is all white.this is the iframe code: <iframe src="https://eu.docusign.net/Signing/MTRedeem/v1/8f1a8bab-a95b-4a55-b51d-6125de424ad7/eu?slt=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiYmJkYmJmODItODNkZi00ZmFiLWEyYTYtN2U5NmIwNGFkNzlmIn0.AQYAAAABAAMABwCAbUvJz1vdSAgAgA1dUPFb3UgYAAEAAAAAAAAAIQDpAgAAeyJUb2tlbklkIjoiYzMyZjkwZDAtOGYyMy00MzZhLWFlNTctN2Q1MDgxZGRkZjAxIiwiRXhwaXJhdGlvbiI6IjIwMjUtMDMtMDVUMTA6Mjg6MzUrMDA6MDAiLCJJc3N1ZWRBdCI6IjIwMjUtMDMtMDV

Hello, Is there an option to customize the email subject and instruction text to include for an Agency as a specified recipient via the API.Something like below: "Please fill in your details if you are the signatory for this contract. If you are not, please add the recipient's details who should be signing.Note: If you close this dialogue box without entering any details, you will need to reopen the email to add the assignee's information." Thanks,Swami

Hi Team, I want to fetch custom folder of all user(DS-Admin and DS-Sender) created under same account.While I am trying to all get folder with List API (/restapi/v2.1/accounts/{accountId}/folders?include=envelope_folders,template_folders,shared_tempalte_folders ) with this I am only getting admin folders. Please provide any solution to fetch list of Folder. Thanks,Sneha

Good morningMy card has expired and I have been trying to update the billing details, however after i click ‘update’ the account still gives me the warning that I need too update billing information. when I go to check billing details they never change to the new ones even after I update.. please help thankssteff

Hello. We are hitting the /accounts endpoint to try get a few details about our subscription from the API, and but are receiving unexpected results.We are making a GET call to the /v2.1/accounts/{accountId} endpoint in order to report on billingPeriodEnvelopesAllowed. We are receiving a non-numeric value back, when we are were expecting to get the number of envelopes that are allocated to that account.  We subsequently attempted to make a GET call to the /v2.1/accounts/{accountId}/billing_charges endpoint to verify what was in the includedQuantity  and allowedQuantity values, which also didn’t return the expected result. My questions are:Is there a better definition for what should be returned in those values? Is there a known way to get the number of envelopes allocated to a given Docusign account via the API?

Hello,We have followed all the instructions on your Go-Live docs, but continue to receive a review declined. There is no reasoning available on the dashboard.We have lodged multiple support tickets and have been told they cannot assist us.How can we find the reason for the failed review? Other posts on the community have pointed to asking support with an integration ID, but support are adamant they cannot assist. Our API efficiency score is above 85 and our application polls every 90 minutes (well above the 15 minutes).Docusign - where can we find the failed reason? Can you please improve your developer experience? Thanks

Our HR team is looking for a solution for getting new employees to sign the necessary documents. Would it be possible to create a workflow in Netsuite that sends a specific set of documents to a given email address for the employee to sign?

Hello All, Can please someone suggest me that how can i able to register as developer account?I tired everything, like changed the network, PC and tried mobile also, but i can’t able to create the developer account.

We're sending contracts to our clients and want the date to be automatically applied alongside their signature, without requiring a separate date field. How can we achieve this?We explored the ‘Signing Settings’ option in the admin portal but couldn’t find the "Show signing date in signature" option. Could this be related to our subscription plan, or can it be enabled by requesting support?

I have created document through rendering dynamic html content, and then converting into pdf through pdfkit library and sending though Api , after receiving  document on email  to review, and signing the document, I want to redirect to one of my application page, currently it is showing docusign signup page, but i want to redirect to my application page .I have somewhere read about redirectUrl concept, can anyone let me know full process for this.If any one can go through process to let me understand 

Hi! I just published a new YouTube video on how to create a Docusign-powered self-checkout for products with tiered pricing—letting your customers choose a package, sign a contract, and pay, all without manual intervention.You’ll learn how to:Build a Docusign Web Form with dynamic tiered pricing. Auto-fill contracts based on selected products. Process payments directly through Docusign. Automate post-signing actions like storing documents and triggering workflows.Create a seamless self-service checkout experience today! You can find it here:  

Hello everyone!At our company, we are experiencing difficulties with Docusign cookies when signing documents.We have already conducted several tests on different laptops and browsers, allowing all possible cookies. However, the message regarding permission or rejection of cookies continues to appear for each document to be signed.We sign many documents daily, and this problem is impacting our workflow.We would like to know if anyone else is experiencing the same problem or if they have any suggestions to resolve this issue.Thank you for any help or advice you can provide!

I’m looking into the possibility of merging together two (or more) server templates into a single PDF; currently I’m creating envelopes through Python and using Composite Templates. The envelope structure I have so far makes it so that each Composite Template results in a single PDF; each Composite Template has its own Server Template and/or Inline Template, depending on the specific template I need to use -- now, what I need (but isn’t working) is something like this (taken from another post): { "emailSubject": "DocuSign Widget Order, Signature and NDA", "emailBlurb": "Please let us know if you have any questions.", "status": "sent", "compositeTemplates": [ { "serverTemplates": [ { "sequence": "1", "templateId": "{{NDA Template}}" }, { "sequence": "2", "templateId": "{{Signature Template}}"

I am referring to the IAM Core - Professional Edition plan.In our case, we intend to use the Salesforce Extension App along with Maestro. Do we need to purchase the DocuSign Salesforce Connector add-on ?