Developer

Hello, We have an application using eSignature API for signing our collaborators’ annual assessments. The authentication flow is JWT Grant, and the impersonated user id I’m passing in the configuration file belongs to my user account.I was wondering since we purchased Branding option, is there any way to overwrite the account details of the Envelope Originator / Record tracking holder by the Company name in the Certificate of Completion.Or should I create a general Admin account and pass this user id in the configuration file?Thanks for your help.

I have used embedded docusign in my implementation. Everything works fine but once user is done signing the envelope and clicks on “Finish”, it takes about 7-8 seconds for docusign to respond back with the sessionend event signing_completeSo user might get confused or think something went wrong as the screen looks like this.and after 7-8 seconds, we get the eventIs it possible for docusign to send the response within 2-3 seconds?Or else is there any event where we can show processing loader so that user is not confused?Thanks,Sweenal​​​​​​​

We built a C# SDK API that is connected to our customer’s website, and is supposed to call DocuSign’s API. From time to time, the DocuSign API sends back an 500 error without any error message attached (it can happen at any part of the API, from the creation of the enveloppe to the sending of the mails). The API can then be recalled with the exact same infos given the first time and will work properly.The weird part is that when we used our API for tests purposes through swagger (we tested it for a very long time) that kind of 500 error never occured. After searching any kind of possible problem, I’m still completely clueless about where the error might be coming, any kind of idea is appreciated.If any information is needed i’ll do my best to answer asap, thank you in advance. 

We are integrating DocuSign into our application and using the Correction View feature to allow users to edit document fields before sending envelopes. However, we need to prevent users from modifying recipients and documents while still allowing them to edit signature fields and other form fields.We have tested using the CreateLock API with LockType = "edit" and the useScratchPad parameter.When useScratchPad = false, users are unable to modify anything, including document fields. When useScratchPad = true, users can modify document fields, but they can also change recipients and documents, which we need to prevent.Our goal: We want users to have the ability to edit document fields (such as signature and text fields) but prevent them from changing recipients or documents when the Correction View is opened.Is there a way to achieve this through DocuSign’s API or configuration settings? Are there any best practices or recommended workflows to handle this scenario?Thank you for your assis

We are generating contracts for our customers and sending them via DocuSign. However, for one of our customers, the contract wasn’t sent and we are receiving the following error:{'errorCode': 'ENVELOPE_IS_INCOMPLETE', 'message': 'The Envelope is not Complete. A Complete Envelope Requires Documents, Recipients, Tabs, and a Subject Line. Error querying recipients for Envelope ID = 1db6cbd9-cd95-4a42-8c43-41ad321bfe77'}This is the first time we have seen this issue. It has worked fine for all our customers till date. Please let us know what’s the exact issue and how can this be fixed.

 When calling RequestJWTUserToken, an exception is returned:Exception: "We call the token API, but the token creation sometimes results in a non-successful HTTP response code," not always.What could be the issue? We are implementing it as shown below.var _apiClient = new ApiClient(_baseurl);token = _apiClient.RequestJWTUserToken(_integratorKey, _userID, _baseurl, Encoding.UTF8.GetBytes(PrivateKey), 1, Scopes);TokenGeneratedAt = DateTime.Now;

Hello,  I’m using Salesforce Connect to update records in Salesforce once the envelope is completed. I want to select records where there are multiple conditions in OR. I can’t see any option for OR / NOT. All conditions under SELECT WHERE section are applied as AND.Can we create new connect objects for the same Salesforce object with different conditions ?Is there any limit to how many can we create ?Regards,Mehul Shah

SCENARIOWhen calling: PUT {{baseUrl}}/v2.1/accounts/{{accountId}}/envelopes/{{envelopeId}}/docGenFormFields With the following payload:  "docGenFormFields": [    {      "docGenFormFieldList": [        {          "value": "2024 Carbon",          "name": "Z1TKH6C",          "required": "true"        }      ],      "documentId": "1"    }  ]}Returns the following error response body:{    "errorCode": "INVALID_REQUEST_PARAMETER",    "message": "The request contained at least one invalid parameter. Value for 'documentId' is invalid."}The endpoint is NOT honoring the standard value of 1, which has been the normal approach for other DocuSign REST endpoints.RESEARCH A DocuSign Blog and documentation states to call the GET endpoint first and map the documentId and other properties to the request payload.  Our application currently uses Redis cache to store all Tab information and JSON PATCH value mappers, therefore this GET operation is overly 'expensive'.  Going into DocuSign/ Envelopes/ Drafts

Hi,Currently to get JWT access token we are following these two steps. Step -1: manual action:Currently to get JWT access token we need to manually prepare JWT JSON and here we need to add start time, expire time and need to generate JWT token.Step-2: Rest APIFrom the above generated JWT token we are execute DocuSign API to get the access token “https://account-d.docusign.com/oauth/token?grant_type=urn:ietf:params:oauth:grant-type:jwt-bearer&assertion=<JWT token>. Is there any way so that with the user credentials/data we need to fire only one API to get the access token no need of again manual generation of JWT token. Is there any way to avoid manual action.  

Hi Team,I have configured the webhook feature in my demo account and include OAuth for integration and security, the webhook attempts to call the API when an event is triggered. However, I got  an error message in the log. Here is the error message: Error: https://dev.api.genpt.com/catalog/debi-service/debi/documentSign/status :: Error - HTTP call to OAuth authorization server failed: HTTP status code = 401, OAuth response = {"fault":{"faultstring":"Invalid access token","detail":{"errorcode":"oauth.v2.InvalidAccessToken"}}}; My question is: What details can I expect in the webhook API call? What should I configure in my service to handle this properly? Can anyone help us with this? Regards,Adarsh

The docusign folder is not stable when I marked the folder complete and moving to the complete status.   The word “COMPLETED” disapears. 

When trying to get a signature or sign a document from a SharePoint library, Docusign just spins forever.  I have tried using Chrome and Edge browsers.  I have tried on different devices and different login accounts and still are having the same results.

Hey everyone,I’m working on Next.js application and I want to create contract there and also i want edit them on my website also want to know about there status so can you guys please tell me step by step guide how can I do this?

Hello,I am trying to generate a flow in Power Automate that is triggered off when a Docusign envelope changes, however, am running into the following error code: The request failed. Response content: '{"errorCode":"USER_NOT_ACCOUNT_ADMIN","message":" User is not an account administrator."}'.After researching this, it’s my understanding that a DocuSign administrator must enable Docusign Connect before a non-administrator can use the Docusign for Power Automate connector to run a flow when an envelope status changes. I have met with the Docusign administrator for my account and we have tried to follow the instructions linked below but do not have a button for “Enable Connect” in the top righthand corner. We do have the ability to click on the “Add Configuration” button, however, upon trying to add a configuration we receive receive another error message stating that Docusign “needs permission to access resource in your organization that only an admin can grant” (see below). Would greatly

But everytime, when I type : https://account-d.docusign.com/oauth/auth?response_type=code&scope=signature&client_id={my_real_client_id}&redirect_uri=https://localhost:8080/callbackDocusign ask the developer account to sign in, otherwise I cannot get the auth code, so I cannot get the access token by the auth code. So it is not a one time thing, everytime, If I want to call some eSign API, I need to login the developer account everytime, why? 

Hi Team,Whether it is possible to change the payload format of our webhook from XML to JSON. Our account is an enterprise demo account, and we are currently unable to locate the configuration option within our webhook settings to make this change.Could you please confirm if this feature is available for enterprise accounts and provide guidance on how to update the payload format if it is?Regards,Adarsh

I am attempting to delete/close an account user using the Python SDK. The access token was obtained using the Oauth Authorization Code Grant Flow. I have the user_read and user_write scopes as well. The schemas were imported from the docusign_admin.models and used to craft the response bodyI am declaring my api client and making the request in the following manner. api_client = ApiClient(host="https://api-d.docusign.net/management")api_client.set_default_header( header_name="Authorization", header_value=f"Bearer {access_token}")users_api = UsersApi(api_client=api_client)request_body = DeleteUserIdentityRequest( identities=[ UserIdentityRequest( id=account_id ) ])response = users_api.delete_identities( organization_id, user_id, request_body)I am getting the following response. The reference id has been redactedHTTP response body: b'{"error":"internal_server_error","error_description":"An internal server error occured. If this error continues

Good morning.   As Administrators of our DocuSign account we create templates for users to send for signatures.   Since yesterday we are encountering the below error on all our DEMO templateswhen clicking on USE.  Can anyone help with this? 

Hi! I just published a new YouTube video breaking down the key differences between Docusign Web Forms and PowerForms so you can choose the best option for your workflow.You’ll learn:When to use Web Forms vs Powerforms depending on your use case. A demo of how the same document looks and feels in Web Forms vs Powerforms. Key limitations and advantages of each form type.Find out which solution fits your needs best! You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

I am reaching out to clarify whether it is possible to download signed documents via the DocuSign API without encryption or without copy restrictions, as we need to automate the process of redacting (blacking out) confidential information** in these documents.  Our current workflow involves receiving signed documents from clients, but they appear to be encrypted or restricted, preventing us from copying or modifying the content. Great!We need to automate the redaction of specific sensitive information before distributing the documents internally.  Could you confirm:  1. Is there an option to download the document without encryption or restrictions via the API?2. If encryption is enforced, is there an official way to process and automatically redact specific content while maintaining compliance?3. Are there any recommended best practices, tools, or integrations within DocuSign that support automated redaction of signed PDFs?We are looking for a scalable and compliant solution to integra

Is there anyway or any call we can use to retrieve the envelope ID from signing URL.  An example of signing in urL is: https://demo.docusign.net/Signing/MTRedeem/v1/1946017d-21a5-428e-8912-4028c033b68f?slt=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiNjgxODVmZjEtNGU1MS00Y2U5LWFmMWMtNjg5ODEyMjAzMzE3In0.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

When paging for a response on an instance ID well a user is working on the form, there is only INITATED and SUBMITTED, Why isn’t there a way to see if they are filling in the form under INPROGRESS. So we can see if the user left mid form.data: {    id: '',    clientUserId: 'guest_user',    formId: '',    accountId: '',    tags: [],    status: 'INITIATED',    instanceMetadata: {      expirationDateTime: '2026-03-29T08:24:26.078Z',      createdDateTime: '2025-02-05T16:24:26.078Z',      createdBy: [Object],      lastModifiedDateTime: '2025-02-05T16:24:26.078Z',      lastModifiedBy: [Object]    },    envelopes: [],    formValues: {      Language_Difficulty: [],      Legal_Guardian_Emergency_Contact: [],      Primary_Insurance_Coverage: [],      Secondary_Insurance_Coverage: [],      Contact_Preference: []    }  }}

Here are some useful links for JavaScript resources when developing with Docusign:SDKs:The following SDKs are open sources and each of their npm packages can be found on npm.orghttps://github.com/docusign/docusign-esign-node-client https://github.com/docusign/docusign-click-node-client https://github.com/docusign/docusign-webforms-node-client https://github.com/docusign/docusign-rooms-node-client https://github.com/docusign/docusign-monitor-node-client https://github.com/docusign/docusign-admin-node-clientSample appsSample apps showcase full featured working apps that are designed to demonstrate various features and how they can be used in a hypothetical application focused on different industries and use cases. The following sample apps repos are written in JavaScript:https://github.com/docusign/sample-app-maestro-node https://github.com/docusign/sample-app-navigator-node https://github.com/docusign/sample-app-embeddedsending-node https://github.com/docusign/sample-app-telecom-nodejs

Hello,I’m encountering an issue while trying to create a developer account for the email xxx@ABC.com (not the actual email). When I visit the DocuSign Developer Sandbox page and click the “Get Started” button, nothing happens — the page doesn't load or display anything.I’ve already successfully created an account for yyy@ABC.com, and it worked fine. Could you clarify if there are any specific requirements for the email address in order to proceed?Additionally, upon inspecting the page (F12), I can see a request being sent, and here is the response Any guidance you can provide would be greatly appreciated.Thank you for your help!Best regards,Mickael

Hi everyone,I’m reaching out for your help regarding an issue we're experiencing with our DocuSign integration with HighQ. The integration is authorized and generally works, but we encounter problems when sending certain documents for signature.Issue:Some documents trigger the error message:“The server has encountered an issue while processing this request.”This happens regardless of the method we use to send the document.Key Details:There’s no clear pattern linking the problematic documents. Interestingly, if I upload two identical copies of the same document, one may trigger the error while the other sends successfully.Has anyone encountered a similar issue? Are there any specific troubleshooting steps we can take on the DocuSign side to identify the root cause?Thanks in advance for your support!