Unable to create developer account

Hello ​@THC,

Welcome to the Docusign Community! We're grateful for your question and happy to share our knowledge.

We're sorry about the challenges faced with the Developer account registration, and we appreciate the troubleshooting steps performed.

Kindly see below recommendations:

• Please try to register here: 👉 Get your free developer account
• Check your email to see if you have already received an "Account Activation" email, and follow the instructions.
• It's worth checking if you have an existing Docusign Developer account associated with the same email address. The trick is to attempt a password reset here: Docusign Login - Enter email to start sign in. If there is no existing account, you will receive an email stating that a password reset was requested, but no account exists.
• If you use a work email address, we recommend reaching out to your IT department. Some organizations claim domains or don't allow the use of emails outside work tools. Alternatively, try using a different email address.

If none of the above-mentioned apply, we recommend opening a support case so our Technical team can review the registration attempt, as it may be blocked by the service protection team.

• Users with Paid account can 👉 Open a Support Case
• Free account users can use the following workaround to Open a Support Case: Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

Hope it helps. If you found this response useful, please click 'Best Answer' ✅to mark it resolved and assist other community members with similar questions, locate this topic easily.

Let us know if you need further assistance. Here if you need us!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Tried all of that, nothing worked.

Hi ​@THC,

Thanks for the update. At this time, the best next action is to open a support case so our Technical team can help troubleshoot, and they will also review the registration attempt, as it may be blocked by the service protection team.

• Users with Paid account can 👉 Open a Support Case
• Free account users can use the following workaround to Open a Support Case: Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

I tried that, they were no help unfortunately. 

Hey ​@THC,

Sorry about your experience. Can you please send me a private message with your email address and your case number? Thanks!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hello ​@THC[,

Thanks for providing the information I requested. I made a follow-up on your case. You can reply to the email once Docusign Support sends you an update for the case. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"