Understanding Recipient Limits on Free DocuSign Developer Accounts

Question

I am using a free DocuSign developer account and encountering the following error when trying to send an envelope:
“The recipient limit on the envelope has been exceeded. The cumulative recipient limit has been exceeded.”

I am unsure about the exact recipient limits for free developer accounts. In my case, the number of recipients per envelope is relatively small (2-3), yet this error still occurs. Could you please clarify what the exact recipient limits are for free developer accounts? Also, are there any ways to resolve or work around this issue?

Melanie.Panguito · Accepted Answer

Hello ​@SophiaGS4B,Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.We're genuinely sorry about the error message encountered when sending out envelopes in your Developer account.The error you experienced is likely related to a limitation within the Demoenvironment regarding the number ofrecipients across all envelopes sent within a specific timeframe. This measure is in place for security reasons. However, you can create a support case so our support team can validate the possibility of removing the limitations to facilitate your testing needs.Here are the steps and other options to reach out for customer support:How do I contact Docusign Customer Support?Important Changes to Docusign SupportOpen a case in the Docusign Support CenterI hope you find this helpful.If you believe this response effectively addresses your question, please click Best Answer ✅"to help other users with similar questions and locate it more easily.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Sincerely,Melanie | Docusign Community ModeratorHelpful? Mark it as "Best Answer" to help others, too!

Islam.Hassanein · Answer

Hi ​@SophiaGS4B,I'm sorry to hear you're encountering an error. I understand you're currently using a free Docusign developer account.The free trial plans allow up to 5 signers per each envelope, if you would like to add more, you would need to purchase a Docusign plan:Docusign PlansPaid plans allow up to 99 recipients:How To Add Recipients

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