Understanding Recipient Limits on Free DocuSign Developer Accounts
I am using a free DocuSign developer account and encountering the following error when trying to send an envelope: “The recipient limit on the envelope has been exceeded. The cumulative recipient limit has been exceeded.”
I am unsure about the exact recipient limits for free developer accounts. In my case, the number of recipients per envelope is relatively small (2-3), yet this error still occurs. Could you please clarify what the exact recipient limits are for free developer accounts? Also, are there any ways to resolve or work around this issue?
Page 1 / 1
Hi @SophiaGS4B,
I'm sorry to hear you're encountering an error. I understand you're currently using a free Docusign developer account.
The free trial plans allow up to 5 signers per each envelope, if you would like to add more, you would need to purchase a Docusign plan: Docusign Plans
In our case, we only have a maximum of 3 recipients on a single template. However, we’re still getting the following error: The recipient limit on the envelope has been exceeded. The cumulative recipient limit has been exceeded.
Just to clarify, do you mean that the free trial only allows sending a total of 5 envelopes during the 30-day period?
We’re currently in the development and testing phase of our project, and I’m wondering how we can properly test the signing flow if we’re limited to just 5 envelopes. Is there a way to get more envelopes for testing, or do you offer a sandbox environment for development purposes?
Hello @SophiaGS4B,
Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.
We're genuinely sorry about the error message encountered when sending out envelopes in your Developer account.
The error you experienced is likely related to a limitation within the Demo environment regarding the number of recipients across all envelopes sent within a specific timeframe. This measure is in place for security reasons. However, you can create a support case so our support team can validate the possibility of removing the limitations to facilitate your testing needs. See below the process for creating a Support case.
Free account The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support
I hope you find this helpful. If you believe this response effectively addresses your question, please click Best Answer" to help other users with similar questions and locate it more easily.
Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Sincerely,
Melanie | Docusign Community Moderator Helpful? Mark it as "Best Answer" to help others, too!
Hello @SophiaGS4B,
How are you? We’d like to know if the suggested solution was helpful. If yes, can you please mark it as "Best Answer ✅"? This helps other community members with similar questions find the solution more easily.
Let us know if you still need further assistance. we're here for you!
Sincerely,
Melanie | Docusign Community Moderator Helpful? Mark it as "Best Answer" to help others, too!
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Back to Docusign.com
