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I’m programmatically adding CheckboxGroup and RadioGroup fields to a 2-page PDF using the DocuSign REST API (SDK version 5.5.0). During signing, the signer can interact with the checkboxes and radio buttons without any issues.

✅ During signing:

  • Checkboxes can be selected

  • Radio buttons can be chosen

❌ Issue after signing:

  • In the final completed PDF, the selected fields show an "X" mark instead of the expected checkmark (✔️) for checkboxes or filled circles for radio buttons.

🔧 Details:

  • Using DocuSign eSignature API

  • SDK Version: 5.5.0

  • Fields are added via CheckboxGroup and RadioGroup

  • Environment: Developer Sandbox (demo.docusign.net)

     

❓My question:

How can I ensure that the final, signed PDF displays:

  • ✔️ checkmarks for selected checkboxes, and

  • ● filled circles for selected radio buttons?

Hello Velarium,

We’ve seen the same behavior reported by other customers. According to DocuSign Support, the current product design renders selected checkboxes and radio buttons as “X” marks and filled circles, and that isn’t configurable today.

If you’d like to see an option to change that appearance (for example, to ✔️ or a different style), I recommend submitting a feature request in the Ideas section of the DocuSign Community:
https://community.docusign.com/ideas

That’s the best way to get visibility with the product team. Thanks for your question, and let me know if you need any help filing the idea!

 

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