CheckboxGroup and RadioGroup fields show "X" instead of checkmark or filled circle in final signed PDF

Question

I’m programmatically adding CheckboxGroup and RadioGroup fields to a 2-page PDF using the DocuSign REST API (SDK version 5.5.0). During signing, the signer can interact with the checkboxes and radio buttons without any issues.✅ During signing:	Checkboxes can be selected			Radio buttons can be chosen	❌ Issue after signing:	In the final completed PDF, the selected fields show an "X" mark instead of the expected checkmark (✔) for checkboxes or filled circles for radio buttons.	🔧 Details:	Using DocuSign eSignature API			SDK Version: 5.5.0			Fields are added via CheckboxGroup and RadioGroup			Environment: Developer Sandbox (demo.docusign.net)	 	❓My question:How can I ensure that the final, signed PDF displays:	✔ checkmarks for selected checkboxes, and			● filled circles for selected radio buttons?

Hengfeng Ge · Answer

Hello Velarium,We’ve seen the same behavior reported by other customers. According to DocuSign Support, the current product design renders selected checkboxes and radio buttons as “X” marks and filled circles, and that isn’t configurable today.If you’d like to see an option to change that appearance (for example, toor a different style), I recommend submitting a feature request in the Ideas section of the DocuSign Community:https://community.docusign.com/ideasThat’s the best way to get visibility with the product team. Thanks for your question, and let me know if you need any help filing the idea!FreeLink/甫连信息🌍 DocuSign Partner |Partner Profile🌟TheonlyDocuSign Partner globally withtwo Certified eSignature Technical Consultants🏆 DocuSign2024 APAC Reseller Growth Partnerof the Year💡 Ranked #1 in theOG All Starcategory inDocuSign Community Wrapped 2024📊 DocuSignCommunity Leaderboard Top 5contributor🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries🔗Connect with me on LinkedIn:https://www.linkedin.com/in/gehengfeng📬 For business inquiries, feel free to connect via :WeChat/微信:+86 1381880287WhatsApp:+65 97796938

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