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Core Capabilities

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5,751 Topics
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5751 Topics

ChathuraNewcomer

Not visible earlier documents in sent box

Hi All,I don't see an option, how can we restore earlier documents if i lost the visibility from sent box.Thanks

494

6 months ago

Valerie.LymanNewcomer

asked in CLM

Dimensions for embedded image in CLM

Hi, I’m new to the CLM tool and I am having trouble with the sizing of our company logo on the generated contract. We are using an embedded image tagger and converted our logo from a png using Base64.The tagger looks like this:<# <Image Select="//Xyz_Logo" Height="1" Width="3" Optional="true"/> #>It pulls in our logo, but the sizing isn’t right. Everything I’ve found so far says the Height and Width have to be in inches and I can only use whole numbers (no decimals). How do I get around this limitation? Ideally, I need the height to be like .4 inches and the width to be like 1.79.

601

6 months ago

Community UserLegacy User

asked in Rooms

Does Docusign have a forms library that competes with Zipforms?

We are in the state of Wisconsin and have been using Zipforms as a member benefit for years. They were purchased by LoneWolf and the Zipforms product will be turned over as a broker expense in March 2024. We had a multi year contract with LoneWolf for the back office broker platform and were very unhappy with the product and the service. The experience was such that we would prefer NOT to use LoneWolf/Zipforms if there is a comparable product. If Docusign has a forms library...is it comparable to Zipforms?

452

6 months ago

MJFLEXIBLENewcomer

asked in eSignature

Resceived e-mails that are scams with Docusign Info

Where do I forward these e-mails to. So theat Docusign can address the issue.

242314

6 months ago

Simon O'FlahertyNewcomer

asked in eSignature

keeping getting this error as i try to sign document

12964

6 months ago

JulienTextorisNewcomer

asked in eSignature

Optimize post-treatment of BulkSend

Hi, I used for the first time the Bulk Send and found it so efficient. However, now that I have all signed documents, I’m wondering if I could have configured it more properly to help me with the post treatment!Here is my case: I organised an event, where I invited a photographer. I sent a “Right of Image” document to each participant, to get their consent for using the picture for internal communication. The template contain a choice “Yes/No” and a signature field.Now, I can see in the batch summary who completed the doc, who declined, and who did not. But I have to open all the PDF to see if they cehcked the Yes box or not …Moreover, I did not find a way to download all the signed documents at once, and in my emails, all documents have the same name ! Any way the completed/signed document could be renamed including the name of the person who signed. And could we extract the content of the fields inserted in the document, in eg an excel file ?thanks for any hint on how to improve such

LonisNewcomer

Hello i want to sealed EPREL documents for verification , but even if i signed the PDF , Eprel doesn't recognize seals

1402

6 months ago

C WellsNew Voice

asked in eSignature

Issues with Envelopes not being sent to recipients

I’ve sent 23 envelopes that show have been sent. The “Receives a copy” recipients have not received, including myself. When searching related topics on same issue receive an error message from the support link. I noticed there are other users experiencing the same in the last month. Appreciate any insight on resolution. Thank you

2269

6 months ago

RichyNewcomer

asked in eSignature

Wavier Signatures send to customers

Does anyone know how to create a link to sign a wavier to anyone who clicks the link? Then after they sign an email with the signed forms are sent to an email? Is this possible?

212

6 months ago

RGSporeNewcomer

asked in eSignature

Adding family members to my Docusign acct

Newbie, but I need to add family members to my account for their document needs. Signature initials etc

gcar.9902Newcomer

How do I access GCAR forms as well as NextHome Plus broker forms?

6 months ago

JeannineNewcomer

asked in eSignature

Template

Hello. As a human resources specialist, I am responsible for the onboarding of multiple employees. When sending my templates I would like to remove myself as a recipient. When I do and replace the recipient name with the employee I am forced to recreate the template. What step am I missing? It is counterproductive to recreate a template, yet, as the employer I shouldn’t have to fill it out. Thank you!

293

6 months ago

BoscoNewcomer

asked in eSignature

Your account has been suspended.

My account has been disabled, how can I restore it?

832

6 months ago

SupplyChainNewcomer

asked in eSignature

Envelope limit reset after upgrading my yearly plan

Hello!We need to send some documents to thousands of suppliers but we just exceeded the limit we were not aware of.I have just upgraded the yearly plan to Business Pro, so I want to know when the limit of envelopes resets. Also, how do I know that it won't be stopped by the “reasonable use policy”? Thanks!

522

6 months ago

cesaryoNewcomer

asked in eSignature

Downloading the document before signing

Good morning,With Docusign, is it possible to prevent recipients from downloading the document before signing?It seems so to me but I'm not sure...In fact, most other online signature platforms do not offer it.I don't really see the point in the recipient being able to download the document, so possibly signing it manually, sending it back and paying for an online signature service where you can bypass the online signature.I am in FranceThank you in advance for your feedback.

6252

6 months ago

SnezanaNewcomer

asked in eSignature

Certificate of Completion

Hi there :) Could you please tell me if there is a way of extracting Certificate of Completion for a document signed more than a year ago? We have a document which is missing the CoC and we could not locate it because the system does not allow us to scroll until we reach desired date and document. Many thanks.

512

6 months ago

Geospan ContractsNewcomer

asked in eSignature

send a merge document to be signed individually by multiple people

I need to send a document (template so I can insert merge fields) to multiple recipients. Each doc sent would be customized using those merge fields for each recipient. The document requires a single signature from the recipient. I also need to add a custom field as a merge field that will be unique to each of the recipients.

442

6 months ago

MEGNewcomer

asked in eSignature

HOW TO MAKE TEXT DARKER

Please can someone direct me on how to set my docusign so the signing and initials on the documents comes out darker, I mean clearer to read. Mostly it is very faint and hard to read. Kindly help

BrianFullerNewcomer

Hi everybody. So, I am having issues setting up 2 new users. I logged into DocuSign, went to users, clicked on “new user” . I completed the rest of the info and DocuSign sent an email to the user to activate their account. The user clicked on the activation email, typed in their new password and clicked on log in. A small window opens that says “Something went wrong. We are unable to process this request. If the issue persists, please contact support”. I go back to my computer and see that they have User ID’s but they cannot log in. I reached out to support to no avail. They just sent me instructions on how to add a user (same thing I already did).I have 2 new employees starting on Monday and would love to have this set up ahead of time. Thanks in advance.

854

6 months ago

gitaNewcomer

asked in eSignature

Can all the signers of the envelope be displayed on the document to all the recipients ?

I want to know if there is a way to display all the signatoryies with tags on the envelope to all the listed recepients on the envelope.Currently only the signer can see where he needs to sign and has no visibility if the other persons before him /her has already signed. I understand that this is dictated by the signing order. We have a requirement in our company to display all the signers listed to receive the envelope and be able to view on the envelope who has signed and whose signature is pending.I have not come across this functionality yet. .

1602

6 months ago

Charan BalamNewcomer

asked in eSignature

Can't be able to extend the envelope expiration date after envelope is created.

Hello Everyone,After creation of an envelope by setting notification object at the time envelope creation. But know I need to update the expiration date of an envelope but it is throwing error as '{"errorCode":"USER_LACKS_PERMISSIONS","message":"This User lacks sufficient permissions. Setting: userOverrideEnabled."}'.Let me know I need to configure anything from my end.Thanks and RegardsCharan Balam

312

6 months ago

MaksimsNewcomer

asked in eSignature

Can I pay for the "personal" DocuSign account from my company business bank account?

It’s a very simple question, but I just wanted to be 100% sure that I can pay for the "personal" DocuSign account from my company business bank account? The only user on the account will be me and I only need it to sign a few documents here and there.Any help is appreciated!

322

6 months ago

Psco1987Newcomer

asked in eSignature

Fields scanned automatically

When I first downloaded the app on my phone and needed to send a document to get signed I loaded the document and it offered to scan the document and then put put fields where they needed to be. It only left like 1 or 2 spots open that it didn’t “identify” as a spot to fill in.It won’t allow me to do this again. Is there something I am missing? Part of the reason I went ahead with the full version was I thought it was just showing all the things it could do at the premium level. It won’t let me load a document and it scan it to add the text fields. I now have to individually place each and everyone one of them. What am I missing?

444

6 months ago

Mi ThompsonNewcomer

asked in CLM

Duplicate Email notification

LS wrote: Clients completed a docusign envelope at 1:42pm EST. The email notification that they completed the document arrived at 10:16pm EST. Also the email notifications that the clients viewed the documents arrived at 10:18pm. Separately, I recently received duplicate emails of a completed envelope a day or so later. Is there some sort of issue or glitch occurring with the email notification system?We are still experiencing this. Yesterday we again received duplicate notifications of completed docusign’s.

991

6 months ago

sfernandezNewcomer

asked in eSignature

Multiple Document Envelopes sending multiple emails to same person signing each document.

Currently, when sending multiple document envelopes to one or more people for signature, multiple emails for signatures are being created. Even when the same person(s) need to sign in each envelope. The desired outcome would be to merge these documents together into one email for signature on all documents in multiple envelopes. Is there a way to do this? Thank you.

451

6 months ago

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