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Hello, I am a resident of Romania and I need to sign a document but even though on the help centre it says that it work with either passport or ID, I was not able being told that the ID is not supported and the format of the passport is not supported. Did anyone encounter this problem before, and if yes how did you proceed?
- Community Moderator
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Can you provide the exact error you are getting?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1- New Voice
So during the video call phase, when I showed my ID I was told that it is not supported so then I tried using my passport, and I was told that the format of the passport is not supported. Both are official documents emitted by the Romanian authorities, and on the support page I have seen that both should be supported. Other proof I do not have.
- Community Moderator
Hello
I sincerely apologize for the delayed response. My name is Melanie, and I will be handling this topic moving forward. Could you please send me a private message with the envelope ID? Here’s how to find the envelope ID: Locate a Docusign envelope ID. Another option is the Access Documents security code, located in the footer of the email notification.
I look forward to your update.
Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hello
I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please reply in a private message so that I can further assist you with your issue.
Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+1- New Voice
Sorry for responding late. I solved the problem with the support team. Although thanks for your concerns 🤗.
- Community Moderator
Hello
I appreciate the confirmation. Anytime you have questions, feel free to post here in the community. Have a great day!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
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