Unable to Renvew

Question

Hi I have trying to get assistance with e renewal since last week Thursday

I spoke to my account manager on Friday who asked me to send some additional documents which I did.

And it has been silence ever since.

Apparently all of the Account Manager are in the US and I will only be able to receive support on or after the 11th of March

On Monday I also logged a support case. I have requested a callback numerous times with no result.

I just don’t see how this can be acceptable.

In the meantime we can’t do a single thing on Docusign.

And there seems to be no way of contacting anyone for escalating the case.

marco.tanglao · Accepted Answer

Hello ​@Jacques,Thank you for reaching out here in Docusign Community.I reviewed the case and it seems an update has been provided.We apologize if you have requested a callback, but did not receive any. Our Account Services Team who’s handling your case can only communicate via email.Please check your spam and junk folder if you can’t see the latest email they have sent.If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco Paulo | Docusign Community Moderator

marco.tanglao · Answer

Hello ​@JacquesI hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Marco Paulo | Docusign Community Moderator

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