Hi I have trying to get assistance with e renewal since last week Thursday
I spoke to my account manager on Friday who asked me to send some additional documents which I did.
And it has been silence ever since.
Apparently all of the Account Manager are in the US and I will only be able to receive support on or after the 11th of March
On Monday I also logged a support case. I have requested a callback numerous times with no result.
I just don’t see how this can be acceptable.
In the meantime we can’t do a single thing on Docusign.
And there seems to be no way of contacting anyone for escalating the case.