Core Capabilities

Hi Recently DocuSign has been sending out the signed documents to all signers twice. How do I resolve this issue? Thanks.Phyllis 

Client is being asked to log in to sign a document - in 4 years this has never happened before

Hi, I have an issue with one of my users, they log onto Docusign and upload a document to be signed, they then select/enter the recipient and submit the request to sign.  The recipient never gets the email, and when they log into Docusign webiste, there are no documents waiting for them to sign.  The recipient has had requests through before and has approved.  What am I missing please?

Dear DocuSign Community,I have questions regarding my account. In my account, I have several users (different companies), but the issue is that when signing documents for each of them, the registered address of the main account's company is displayed. The questions are as follows:Is it possible to make sure that the user's address is directly indicated when signing documents?Can a user be made into a separate new account, and can the data from this user be transferred to the new account?Your assistance on these matters would be greatly appreciated. Thank you.

Hello, I wonder if it is possible to download a signed document with the certificate pages as a “package”? I can see there is an option to do so, but it seems to be impossible, because then I pick that option, only the signed documents gets downloaded. To be able to download this as a package would save me a lot of time as I would not have to merge the documents using a separate tool. Regards, Andreas

I am working on creating folders with set templates for documents that I will be frequently sending out for signatures and completion. I need to add text boxes for the possibility of a client needing to fill it in. Will there be a problem if the client does not need to fill the text box out because it doesn’t pertain to them or does everything need to be filled out to send back?

I’m trying to create a new Power Form and and get this message: “Cannot create a PowerForm from the selected template. Direct signing mode is not enabled for PowerForms.”  I can’t find any answers or workarounds for this message.  Please help.

Trying to see if anything is restrictive when sending a document through docusign and they are located outside of the US and Canada.

Hello,I'm creating a template for my customers to allow them to select as many options as they like out of 50+ choices using checkboxes.Does a template have the ability to track the number of options selected? I'd like to run some formulas based on the number of options selected, maybe by storing the count of selected items in a hidden field somewhere.For example, Price: 0 options = $0, 1 option = $25, 2 options = $45, 3 options = $60, etc., and ending with 25 or more options = $400. 

After a DocuSign contract is signed, somehow an automated welcome email is being sent through our business gmail. I have verified that nothing is set up on the Gmail side. Does anyone know if this could be something that was set up within DocuSign? I am having a really hard time finding answer through support. As far as I know, we do not have a CLM account but trying to verify that. Can you set up a workflow without a CLM account? If so, where? Thank you! 

My husband set up the signing packet for me to sign first and then my 2 sellers. I have signed.  The first seller wants his middle initial in there.  My husband is not available to do that immediately.  How can I do that so that this package can get signed immediately.?

I am sending documents out of my account right now through my website. I am looking to add another profile to my website but I want the documents to now send through my new profile. Has anyone done this before and could help ? 

I was sent a document to sign and I get to the email and click button that says “review document” and I’m sent to a website that says “the envelope is not accessible at this time. The envelope may have been recalled by the sender or require additional processing Additionally, the recipient may have failed authentication” what am I supposed to do to be able to sign and download document?

How can you tell if someone has signed a document in the Signer Events section?

Hello all.I have received some questions from users past week, saying that the are required to activate their docusign accounts. But i see that they have an active account since November 2023.It is a normal behaviour from the system ?Thanks in advance for your help/support.

Hello,I have been having an issue with the language that my manager receives communication from DocuSign in. I send the document to my manager in English, not using a template, ensuring the language is in English. But she receives it in Croatian. When anyone else sends it to her she also receives it in Croatian. When I looked at her preferences, her language is set to English. Please can you assist. Many thanks.

Hello, my name is Lindsay Joyner and I am the Technical Writing Manager at a contract research organization (CRO) where we have specific document properties that need to be set for FDA document submission and electronic document compliance.  I am having an issue when upon uploading a PDF document to Docusign, Docusign changes the document properties.  Specifically, “Fast Web View” goes from “Yes” to “No”.  Once the document is signed PDF properties cannot be edited and the document is no longer compliant with Fast Web view set to “No”.  Is there a way to prevent Docusign from editing the PDF document properties? Any help is much appreciated, thank you in advance!

I started filling out the forms and left it for a day. Now, upon returning, I am unable to fill out the document. I restarted by clicking on the initial link, but it only shows the documents without being able to enter data. 

Hi,I have a question regarding the date format.I already set up the format to be DD/MM/YYYY. However, it always show the date as MM/DD/YYYY whenever we sign. Even when I change the format, the outcomes are the same.Can you please advise?

I am starting a vacation rental  management company. I need to be able to send contracts to have them electronically signed by my customers, is this the right product for a business of this kind? if so what type should a chose to create contracts and send them to be e-signed?

Hello, Can personal identifiers be redacted after a document has been signed? thanks, 

Is the only way to create a workflow process for DocuSign e-signature is via Maestro? I have DocuSign e-signature and want to create a process for when a specific document receives a document, the department can update data fields on a powerform or select reject so the user knows they must resubmit the form.Can you build processes such as approve/reject with the DocuSign e-signature platform? 

We have a client who is having trouble authenticating into Docusign. The first time the person was getting the following error message. They still switched the authentication to Access code, but she still can get passed the system, both her last four dights and or access code 1234.  She is using Gmail, and she is claiming that she had the latest email exchange. 

Can you embed hyperlinks within powerform? Iseem to get it to work in templates but not in powerform.

Hello all,I have been tasked with seeing if it would be possible to have all my users have their own accounts. The problem with this is, if I have a member that has filled out docs with a specific user in Docusign and that user is off for the day. That document is stopped and can’t progress. My team and I were looking into seeing if there is some way that when an envelop is created it gets put into some kind of “pool” of envelopes that anybody in that group can access and take over if need be. I found something called Custody Transfer in the Docusign settings as an admin, but it looks like you can only assign an envelope to one user, not a group of users. Does anybody know if there is a solution to this problem, or am I SOL?