Signature EPREL

Hi @Lonis,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your documents are not being accepted by EPREL, but I will explain the reason why they are not accepting your documents as valid.

In most legal contexts, a simple “electronic signature” will not be considered valid within the European Union, as this signature workflow doesn’t prove the recipient’s identity.

For most high-value transactions, you will be required to use an Advanced or Qualified Electronic Signature, which includes an extra recipient verification step.

For more details on this topic, see:

Types of Digital Signature: AES, QES, SES, explained

What is the difference between a Digital Signature and an Electronic Signature | Docusign

Are Electronic Signatures Safe?

Accepted Trust Service Providers: Europe

If the signature in question was not a Digital Signature, its validity can be easily contested in court.

For this scenario in specific, EPREL requires you to sign your documents through a Qualified Electronic Signature. This requires you to sign the envelope using a Trusted Service Provider certificate to verify your identity.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!