Hi @Lonis,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your documents are not being accepted by EPREL, but I will explain the reason why they are not accepting your documents as valid.

In most legal contexts, a simple “electronic signature” will not be considered valid within the European Union, as this signature workflow doesn’t prove the recipient’s identity.

For most high-value transactions, you will be required to use an Advanced or Qualified Electronic Signature, which includes an extra recipient verification step.

For more details on this topic, see:

Types of Digital Signature: AES, QES, SES, explained

What is the difference between a Digital Signature and an Electronic Signature | Docusign

Are Electronic Signatures Safe?

Accepted Trust Service Providers: Europe

If the signature in question was not a Digital Signature, its validity can be easily contested in court.

For this scenario in specific, EPREL requires you to sign your documents through a Qualified Electronic Signature. This requires you to sign the envelope using a Trusted Service Provider certificate to verify your identity.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @Lonis,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!