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New Voice
March 7, 2024
Solved

Resceived e-mails that are scams with Docusign Info

  • March 7, 2024
  • 14 replies
  • 5377 views

Where do I forward these e-mails to. So theat Docusign can address the issue.

 

Best answer by Vinicius.Rodrigues

Hi @MJFLEXIBLE !
You can report fraudulent activities directly from the platform (check first article below) or forward immediately to spam@docusign.com and then delete the email. Please check these articles for more information:

14 replies

New Voice
March 7, 2024

I have as well!!!! Did they happen to be posing as Lending club? 

New Voice
March 7, 2024

This is the Header info that was in the e-mail. it they made it look like it was sent by Hayes Recruitment.

eturn-Path: <info@egypack.net>
Delivered-To: 9@1565260
Received: from imap-director-7.dovecot.cloudus.ewr.xion.oxcs.net ([10.94.2.8])
    by imap-backend-20.dovecot.cloudus.ewr.xion.oxcs.net with LMTP
    id eF5aEMbq6GXWTgAAr0kAfQ:T114:P1
    (envelope-from <info@egypack.net>)
    for <9@1565260>; Wed, 06 Mar 2024 22:16:15 +0000
Received: from mx.netsol.xion.oxcs.net ([10.94.2.8])
    by imap-director-7.dovecot.cloudus.ewr.xion.oxcs.net with LMTP
    id eF5aEMbq6GXWTgAAr0kAfQ:T114
    (envelope-from <info@egypack.net>)
    for <marketing@flexibleagency.com>; Wed, 06 Mar 2024 22:16:15 +0000
X-original-to: marketing@flexibleagency.com
Received: from nmtai101.oxsus-vadesecure.net (nmtai101.oxsus-vadesecure.net [147.135.11.53])
    (using TLSv1.3 with cipher TLS_AES_128_GCM_SHA256 (128/128 bits)
     key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256)
    (No client certificate requested)
    by mx.netsol.xion.oxcs.net (Postfix) with ESMTPS id 4Tqmwv5nScz1Q6Hc
    for <marketing@flexibleagency.com>; Wed,  6 Mar 2024 22:16:15 +0000 (UTC)
Authentication-Results: oxsus-vadesecure.net; iprev=pass ip=217.76.57.242;
 spf=Pass client-ip=217.76.57.242 smtp.mailfrom=info@egypack.net;
 dkim=pass;
 dmarc=none action=no policy;
 arc=none;
Received-DKIM: Success
Received-SPF: Pass
X-VadeSecure-Originating-IP: 217.76.57.242
X-VadeSecure-Malware: Clean
X-VadeSecure-Verdict: clean
X-VadeSecure-Status: clean
X-VadeSecure-Cause: gggruggvucftvghtrhhoucdtuddrgedvledrheekucdltddurdegvdekrd
 dttddmucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuhgfgueevqffopdggtfgfnhhsuhg
 sshgtrhhisggvnecuuegrihhlohhuthemuceftddunecuogetfedtledqtdefucdlvddtmdenucfj
 ughrpefkhffvufffrffogggtsegrtdhjreertdejnecuhfhrohhmpedfjfgrhihsfdcuoehinhhfo
 hesvghghihprggtkhdrnhgvtheqnecuggftrfgrthhtvghrnhepgeffvefgvdeujedugefgueegve
 fgfeeuhfdvhfekueefveefuddvkeevtefhleegnecuffhomhgrihhnpehrvgihrgdrtghomhdrrgh
 updguohgtuhhsihhgnhdrnhgvthdpughotghushhighhnrdgtohhmnecukfhppedvudejrdejiedr
 heejrddvgedvpdejledruddvuddrudeirdduiedvnecuvehluhhsthgvrhfuihiivgeptdenucfrr
 ghrrghmpehinhgvthepvddujedrjeeirdehjedrvdegvddphhgvlhhopehsvghrvhgvrhdrrghlug
 gvlhhtrgdrnhgvthdpmhgrihhlfhhrohhmpehinhhfohesvghghihprggtkhdrnhgvthdpnhgspgh
 rtghpthhtohepuddprhgtphhtthhopehmrghrkhgvthhinhhgsehflhgvgihisghlvggrghgvnhgt
 hidrtghomhdpmhhouggvpehsmhhtphdpghgvthdqufgrfhgvfghnshhusghstghrihgsvgdpghgvo
 hfkrfepuggvpdhsphhfpehprghsshdpughkihhmpehsuhgttggvshhs
X-VadeSecure-Score: 20
X-VadeSecure-SID: 808bc99b-17ba4cbac70981e6
X-VadeSecure-Dom: oxcloud-us-2
Received: from server.aldelta.net ([217.76.57.242])
 by oxsus1nmtai01p.internal.vadesecure.com with ngmta
 id 808bc99b-17ba4cbb15017ab2; Wed, 06 Mar 2024 22:16:15 +0000
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=egypack.net
    ; s=default; h=Content-Type:MIME-Version:Date:Subject:To:From:Message-ID:
    Sender:Reply-To:Cc:Content-Transfer-Encoding:Content-ID:Content-Description:
    Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc:Resent-Message-ID:
    In-Reply-To:References:List-Id:List-Help:List-Unsubscribe:List-Subscribe:
    List-Post:List-Owner:List-Archive;
    bh=f+C6XZSbJZi+MzygVZOMANADuxSw3TzRFutRzas06lM=; b=idYT+LC1Dmcxudga2PFzZhomAZ
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    4R0/D0ew==;
Received: from host-79-121-16-162.kabelnet.hu ([79.121.16.162]:24714 helo=LRUIKBBG)
    by server.aldelta.net with esmtpsa  (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
    (Exim 4.96.2)
    (envelope-from <info@egypack.net>)
    id 1rhzYc-007atm-29
    for marketing@flexibleagency.com;
    Thu, 07 Mar 2024 00:16:13 +0200
Message-ID: <cdd73bf0b8a156cc1b92cdee051da7e5@egypack.net>
From: "Hays" <info@egypack.net>
To: <marketing@flexibleagency.com>
Subject: Alert: Important Documents in Internal Inbox
Date: Wed, 06 Mar 2024 14:16:09 -0800
X-Priority: 3
X-Mailer: LRUIKBBG
MIME-Version: 1.0
Content-Type: multipart/alternative;
    boundary="67aeaead2cc2e6404f0f70280006d490"
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - server.aldelta.net
X-AntiAbuse: Original Domain - flexibleagency.com
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - egypack.net
X-Get-Message-Sender-Via: server.aldelta.net: authenticated_id: info@egypack.net
X-Authenticated-Sender: server.aldelta.net: info@egypack.net
X-Source: 
X-Source-Args: 
X-Source-Dir: 
 

Vinicius.Rodrigues
Docusign Employee
Docusign Employee
March 7, 2024

Hi @MJFLEXIBLE !
You can report fraudulent activities directly from the platform (check first article below) or forward immediately to spam@docusign.com and then delete the email. Please check these articles for more information:

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
New Voice
March 7, 2024

Thank you i forwarded the email to the spam e-mail address provided.

 

Vinicius.Rodrigues
Docusign Employee
Docusign Employee
March 7, 2024

Thank you i forwarded the email to the spam e-mail address provided.

 

Thanks for your help!
Based on your report and that of other people, DocuSign will analyze it and may take some actions.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
Docusign Employee
March 22, 2024

Hello @MJFLEXIBLE ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

New Voice
June 7, 2024

I received a scam docusign request, then received a scam notice that the document was signed and an email to save the docusign for my records.  I never clicked to open the document.  I clicked on the “report illegal activity” button in all three of the emails.  Is there anything else I need to do?

 

There was information in the click to save email that said I had completed a document to agree to buy something that cost $399. USD.  

Does anyone have advice on what I need to do?

New Voice
June 7, 2024

The sender of my scam email was dse@eumail.docusign.net with a name of Frederick. Stewart, jocktmp+ypghu@gmail.com with a scam company name NORT O N 360 ADVANCED.    

Transaction. DATE 2024-06-07.  Does anyone know where to report a scam in my Docusign account?

Thank you!

Docusign Employee
June 10, 2024

Hello @DespinaY , 

 

Thank you for reaching out here in the DocuSign Community. 

 

I understand you are suspicious of receiving fraudulent emails.

 

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.

 

Please click the link below for up-to-date information on how to let Security know about   phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting  

 

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf 

 

Let us know if you need further assistance with this.

 

Best regards, 

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

 

New Voice
June 10, 2024

FYI:  This scammer succeeded in forging and completing a signature on a document that he sent to me.   It showed up in my completed documents folder,  I then opened it from my folder and saw the forged signature.  The document is a fake Symantec Norton antivirus invoice.