Skip to main content

Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

5019 Topics
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Do document signers need to use MFA?

We've just set up SSO and MFA (Duo) for account access to DocuSign Enterprise. It seems fine for our users that create envelopes. But today we have an internal user that is only trying to just get access to sign a document. And he is getting a message that he does not have access to Docusign, this message is apparently coming from Duo. Anyone have any thoughts? I'm trying to get screenshots or more information from the user on exactly what the message might be.Thanks

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Radio Buttons, Choose before sending, unvisible

Hi everyone!I would like to have a radio button in my contract template with which I or an employee who sends the contracts to be signed for me (not the recipient) can choose a text option BEFORE sending the contract to the recipient. And most important: I would need the other (not chosen)options not to be visible for the future employee. Is that possible? Love to hear your ideas. Thanks, philipp

5
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can I resend a doucusign envelope as a link

I have a customer that needs to sign a docusign doc. i have tried to resend it to to them via docusign but said, customer says they aren't getting the email . I was wondering if it was possible to turn that envelope into a link and then sending it directly from my own email address. Something similar to a powerform but can only be used for that one particular envelope and it only opens the in progress envelope.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Why is my bill $514.00?

Why is my bill $514.00?

3
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there way to update the delay time for the secondary signator once the first signatory has signed the contract?

I have a contract where the first person has signed and I have a delay of one day for the second signatory to sign. I am now been told to have it sent earlier than then the scheduled time. Is there a function that can be applied to change this time?

6
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
when viewing the "completed" tab the list is not sorted by most recently completed. Is there a way to change this? There is a little downward pointing triangle to the right of the "last change" column but it doesn't respond to being clicked.

when viewing the "completed" tab the list is not sorted by most recently completed. Is there a way to change this? There is a little downward pointing triangle to the right of the "last change" column but it doesn't respond to being clicked.

2
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I see if a document for signature has been opened or viewed, but not signed yet?

How do I see if a document for signature has been opened or viewed, but not signed yet?

4
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to send a document to a group of people but only one needs (first available person) needs to sign? For example, I need a veterinarian signature on something. We have multiple veterinarians and only one needs to sign, whoever can first.

Is there a way to send a document to a group of people but only one needs (first available person) needs to sign? For example, I need a veterinarian signature on something. We have multiple veterinarians and only one needs to sign, whoever can first.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Web Forms
Web form - conditional attachment and conditional signature

I created a Web form with an existing template. Can anyone let me know how to setup a conditional attachement depending on what the user chose in Web form? Same question for a conditional signature depending what input information. For example if a payor exist then I want the payor to sign the form. If not, then no payor signature required. The conditional attachment and conditional signature can be setup in the template. But, I can't find any documentation on how to do that in Web form.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
1st: Signature order: 2nd: Visibility:

1st: Signature order: I'm looking for a way where documents MUST be signed in a " 1st page to Last Page" order. The signor can NOT skip around when signing documents.2nd: Visibility: This is where a customer signs (say) the first page of an envelope and then a question come up "Do you wish to proceed?" Then page 2 is visible and the customer can continue to sign.Both the 1 and 2 details have to documented in the envelope history!

3
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Bulk add of new users - what should I add as an account ID?

I don't know what to add as an Account ID for a new user. Please see an error message below

4
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Does anyone know why my completed documents are now showing by date sent rather than date completed?

Previously the completed section listed all my completed envelopes by the "last change date" so the last completed/signed document was at the top of the list. Now all of sudden they seem to be listed in the order they were created/sent instead. I haven't changed anything nor can I see a way to revert back to the old sorting. Is this just how DocuSign is from now on as the previous way made much more sense?!

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I am an administrator and I am sending someone a user link to initially sign into DocuSign and they are not receiving the link

I am an administrator and I am sending someone a user link to initially sign into DocuSign and they are not receiving the link

5
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I change my name in my esignature?

My name has been legally changed and I was able to update it in my account but the esignature will not allow me to update it. The fields are greyed out and I am a system administrator.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How long do documents that have only partially been signed stay? Once expired, can they be retrieved?

I'm looking for a couple of partially signed documents from Nov/Dec 2021 but I was not able to find them. Once they've expired is there any way to view them or revive them?Thank you.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to un-void an Envelope

We have a customer who started a process in December and then decided to not move forward. Now, in late Feb,, the customer would like to move forward but the envelope has expired. Is there a way to reset the expiration date and be able to send the same envelope or any work around?

4
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

49
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Enabling bulk sending for account

Hello! The screenshots attached to the instructions given in DocuSign support for enabling bulk sending for the account do not match what I see on DocuSign eSignature. The instructions seemed to be labeled for Dynamics 365, which I don't think we have. I don't know nor can I find clear information about how to enable bulk sending for DocuSign eSignature. Help!

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi, I'm trying to send a DocuSign and it's not letting me it's give me an error message. It's saying unable to access the envelope. Is there a phone number that I can call to speak with someone.

Hi, I'm trying to send a DocuSign and it's not letting me it's give me an error message. It's saying unable to access the envelope. Is there a phone number that I can call to speak with someone.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi. I have a document that needs one signature but this same document needs to be sent to several people that each need to sign. Does this constitute a separate envelope for each person that needs to sign?

Any suggestions since I am limited to 5 envelopes.

2
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Why are the Dates not in order in the Waiting for Others Quick Views

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Trying to log in but getting error message: TypeError Cannot read properties of undefined (reading 'data') Does anyone know how to get past this? Thanks so much.

Trying to log in but getting error message: TypeError Cannot read properties of undefined (reading 'data') Does anyone know how to get past this? Thanks so much.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Unable to login to Docusign. The "update" Docusign is providing below: https://status.docusign.com/incidents/z0n5pff9sx55 - does NOT help, this is a new issue that has come up today (5/15/23) for many DocuSign members. Is there a new problem site?

Unable to login to Docusign. The "update" Docusign is providing below: https://status.docusign.com/incidents/z0n5pff9sx55 - does NOT help, this is a new issue that has come up today (5/15/23) for many DocuSign members. Is there a new problem site?

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Cannot get into DocuSign - Error message and transaction number: 882fed10-d548-4781-8070-76f4e92699df

Cannot get into DocuSign - Error message and transaction number: 882fed10-d548-4781-8070-76f4e92699df

3
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can you require only certain signers to authenticate?

We have multiple signers of our contracts. These signers have different roles. Is it possible to define that only signers in a certain role need to go through the authentication flow?Or will all signers need to pass KBA in order to sign the envelope?

1
C
Docusign Employee
1 year ago

Badge winners

Show All Badges
Code of Conduct