Core Capabilities

Typically with a paper version of a CCA (Canadian Construction Association) Standard Contract, ie CCA1 I would have the owner of the company and a witness sign the contract and return to me - do I still need a “witness” signature if I am sending via docusign? thank you for any information given. 

I have a situation in which one of our users wants to manually create envelopes for each of our clients, but rather than sending it to them from within DocuSign, she wants to obtain a URL and send it them in a regular email.  Each envelope will be personalized to the client, so PowerForms is not an option.  I’m fairly sure this is not possible, but i wanted to ask the community before I present her with alternatives. Thanks,Teri

Hi,I have received a request to provide a DocuSign Manifest in order to accept electronic signature.Any one know how to go about this?Thanks,Lori

I have a template using an associated Powerform.  The user has access to the url for the Template.  User completes the form.  The next person in the workflow receives an email with the DocuSign document link so he/she can view it.  In my testing, I'm able to forward the DocuSign email to another person and that person is able to click that document link to view the document.  Is there a way to enforce security to disallow the DocuSign document link from being forward to an unintended user?  We don't want anyone other than the email recipient to view the document since it contains PII.

Hi Everyone,We are trying to create a account with Infosys mail Id (infosyshelix_digis@infosys.com) & it’s failing with below error, can you pls help us to unblock this issue. We are not able to create a support ticket as it is asking account details. Note: Currently we are working with our personal email id. 

I have to add information such as tax ID to my previous invoice. Can you help me with it?

Hello, Is there a way to require a signature on one document before we allow them to move on to read the documents? 

Hello,Please delete my account (mail m**m**@gmail.com).It’s impossible to do this by my own.  Thanksregards,Massimiliano

Hi,is the validity of the digital signatures effected or becomes invalid if each party to a contract takes care only for collecting its own signatures via independent docusign processes?   E.g.:Party A internally signs contract via docusign After completion Party A sends the contract via (regular) email to Party B Party B starts a new docusign process with its own account to collect its internal signatures Party B sends “completely” signed contract back to Party A via (regular) email.

I am writing to express my utter frustration and disappointment with the appalling level of customer service I received from your company.On June 30,2024 , I purchased a DocuSign product and, less than fifteen minutes later, called to cancel my order. To my shock and dismay, I was met with a refusal to process my cancellation. The reasons provided by your support team were inadequate and unconvincing.Moreover, the lack of clear and comprehensive information on your screens only compounded my frustration. It is unacceptable for a company of your stature to provide such subpar service and inadequate support to your customers. The lack of transparency and the inability to remedy the situation reflects poorly on your commitment to customer satisfaction.I demand an immediate resolution to this issue. I expect a full refund for the product and an explanation as to why such poor service was provided. Failure to address this matter promptly will leave me with no choice but to escalate my compl

When clicking the Sign box in document, it does not adopt my name to a signature but instead puts in Docu Sign. There is no option to change this entry. Please advise. 

Hello,What should we do when we have errors displaying the fields inserted in the documents?Errors on the first and last name, and the color code of the signatories is not respected, even reversed!We've cleared the browsing history and checked the language used, but the problem persists.Thank you in advance for your helpSophie D.

Hey, so I have an issue, the app cannot identified me, even though I did all the steps to get identify multiple times ( with my id, my face) and I really need to sign important documents today and without the identification of the app I cannot signs those documents? Can someone help me?

When my doc is received via DocuSign, the viewer sees double or blurry numbers in my column that has currency. I do need see this issue on the template, or the preview or when I open the docusign as a receiver on my cell phone.

Hello! I am working for a client who has contracts with many different services, each with a price set separately for each client. For example, one client can have service A for $100, while another client can have service A for $500. My idea was to create pre-fill fields that would prevent sending a contract without filled prices for each service. After sending, the client would tick check boxes for the services they want, and a final price would be calculated based on the selected services. However, I realized that pre-fill fields (which I want to use to set prices for services before sending) do not work with formulas. Is there any way to get around this issue? Has anyone had the same problem? Many thanks! 

While using web forms the user gets a summary of his data. In our case is the header and the button text of the summary in german.How can I change the texts on the summary page to English?

Hi, Did you guys have any issue regarding refund?I downgraded my plan and no refund afterward from DOCUSIGN. They kept sending me an email to close my case, but they still DO NOT SEND ME A REFUND as I requested.  Occasionally I used to use a month plan, on the May 1st, I paid for one month. But I realized I paid for a year plan. So right away I downgraded it but the payment was sent. And DOCUSIGN haven’t refunded me.  Any help?They called me from Boston, and told me I would receive a refund within 7 days.But no refund and close my case.So many emails to communicate them.No refund so far.   

I have a recipient that completed and signed and envelope, but they checked the wrong box.  Can I send it back to them to modify or what is the best way to send it back to them to fix? Thanks,Brenda

According to DS Support articles and posts found on the Community, I should be able to set a specific navigation order for the fields in my template so that the signer completes them in a logical order.  The sources say that i should find a section call Field Order on the right side of the screen along with the Formatting, Validation, etc sections.  However, that section is not there.  I have attached a screenshot of the options available to me in that area - Field Order is not there. Our account is an Enterprise account, so it is my understanding that we should have everything available.  Please explain why this isn’t there and what needs to happen to add it.

Hi! I just published a new YouTube video on how to use and create Docusign Elastic Templates. You will learn how to use Docusign Elastic Signing templates to capture user consent directly within your mobile application without needing to send separate documents for signature. This tutorial will guide you through creating, customizing, and integrating these templates to streamline workflows, especially for high-ticket consumer services. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

Hello,  When I adding a checkbox to the document it is added as ‘checkbox group’ how can I disable it?How can I add an individual checkbox? 

I currently have a Powerform in use. It has a initial person that fills out the form with their information. The form then goes through the signing order for review and signatures. I am trying to figure out how the initial person that fills out the form can receive email updates of the form. Must people that fill the form out are guest users and do not have a account. 

I have corrected a bulk send multiple times to extend the expiration date but it keeps reverting back to the original expiration date. has anyone experienced this? How can I correct it?

I’m trying to set up a envelope that requires a wet signature from one of the signers. I have done a test send and the recipient does not have the option to Print and Sign. Is there any settings that we need to activate? or any way to require a wet signature on a document via DocuSign?

Unable to generate the following files: Driver Sheet Word Could not generate document "Driver Sheet Word": [103] Access Denied Reference ID: 20fb0667-2e82-435c-bd8f-f7d5fbefaf4e I entered a record from SF to preview my document and received the above