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Log in issue

  • July 24, 2024
  • 2 replies
  • 36 views

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Hi All,

I need to log into a Docusign account held by my company, but cant seem to be able to use the company account ID to login. Is there a way to log in to the account using the company Account ID (not an email address)?

 

Best answer by Michael.Rave

@MelissaBrowning 

No, the Docusign login is always user based and requires an email address.

Your Docusign Administrator should be able to add you as a new user to the company account.

2 replies

Michael.Rave
Docusign Employee
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  • Docusign Employee
  • Answer
  • July 24, 2024

@MelissaBrowning 

No, the Docusign login is always user based and requires an email address.

Your Docusign Administrator should be able to add you as a new user to the company account.


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Hi @MelissaBrowning,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!