Core Capabilities

My credit card has been billed by Docusign in January 2025 and I would like to know why? No Docusign service was recieved, at all.  I am on Freemium after downgrading from a subscription plan in October 2024.  No invoice for the January 2025 bill was received by email and no invoice for the amount taken of the credit card shows in the “Billing History” section as the “Billing History” section does not show.  I have tried to raise a support case but there is no means of doing this.  I also tried to contact Sales but the menu options on the telephone call did not provide a solution.  I am met with a rabbit warren of menu options and would rather speak to someone within your company as I am being billed yet not receiving a service.  It is totally unsatisfactory.

anyone know how to fix this error message?  

I have a document to sign, but getting message that I need to active my account. I have been signing documenst before but never encounter this

Hello,I’m experiencing an issue with how my company name appears when I send out documents for signatures. I would like it to display as “DR Investment Group - Distress Realty,” but it keeps showing up as “DR Investment Group - Realty Distress Realty.”Even when I try entering my full name, “Realty” is still being added. Could someone please assist me in resolving this issue?Thank you in advance for your help!

I have an agreement that I never signed that was provided to me by my company, signed via DocuSign with a Certificate.Two documents within the envelope but we're provided to me separately. The second document has the same envelope ID visually, but if you open within Google docs two ID's are in the header. The top left is a unique ID, the top right ID matches the certificate.Neither documents signature block has the DocuSign security feature.I believe I need an expert to certify this but don't know who to ask.Any help is greatly appreciated. Thank you! 

I am building a Webform and need one of the field items to appear on the document in multiple locations. I would the signee to only have to enter the data once. Can this be done ?

Hi everyone, I’m having problems accessing an very important document, cause I cannot verify my identity. The problem is as follows: 1. When I verify via my Residency Permit (in the country where I reside currently), it doesn't get verified because I have a passport sticker instead of an Electronic card. 2. When I try to verify myself through other documents - Identity Card, Passport - there is no option to select China as an issuing country. Is there any support team seeing this post, please reach out ASAP and please help me with this issue. I urgently need to access my document. (I already reached out to the sender, no reply yet). Thank you!

I am working with a Spanish speaking buyer. He needs all the documents in Spanish. Are  they available?

I am trying to use the HttpClient step in CLM workflow to upload the Signed document to an external storage but it seems I am able to upload the file successfully with Postman but not able to do so via the HttpClient Step - even following exactly the same steps. It says - the file is not provided - which appears to me that the HttpClient does not support such kind of activity.  What other Options available to upload a signed document to an external website - other than using the Storage(box, google drive, etc) options or Agreement Actions ?

Hi guys,I've been trying to import custom text fields from a csv file, into an envelope for the past week, I just can't figure out how. I've looked through most of the posts regarding the same topic.We are trying to send a contract for 130 individual people with individual details, it works fine with the pre-made fields such as "name" or "email".From what I've seen, I need to specify a text field and rename the data label, but it's not working for me.When I import my csv file, everything seems fine, for example, my custom field with "Location" is shown in the import summary with 0 errors.My CSV Header looks like this:Thanks in advance!Alex

Hi all,Has anyone ever had an issue with their logo coming through as low quality when sending out documents? The logo we are using is 253KG and a JPG file. 

I've looked through search results for "reason void" (and variations of that query) and can't seem to locate what a sender can find out about a voided document, specifically what reason a decliner gave for declining to sign. Is this text in the certificate of completion or somewhere else?  Would it be available to anyone who has access to that certificate, such as other signers?

On our DocGen form there is a field called “Requester Address”, and its Merge Tag is <# <Content Select="//Requester_Address" Optional="true"/> #>  (“Original Merge Tag”)I want to change “Requester Address” to “Requester Full Mailing Address” to make it more clear for the user.  When I do this, the merge tag is automatically changed to <# <Content Select="//Requester_Full_Mailing_Address" Optional="true"/> #>  (“New Merge Tag”)Since we already have many Merge Template documents that use the Original Merge Tag, I do not wish to go back to all the Merge Template documents and update them to the New Merge Tag.So I’m thinking that if I just use Edit Merge Tag and change <# <Content Select="//Requester_Full_Mailing_Address" Optional="true"/> #>back to <# <Content Select="//Requester_Address" Optional="true"/> #>then this should not disrupt anything and my Merge Template documents and workflows would continue to work without any problems.Please

Unable to sign an urgent document because IDNow is rejecting my wife's Philippines passport (type or origin of document not accepted).. what can we do ?Thanks !A

Is there a way to merge DocuSign account from across multiple email addresses?   

I received a scam email about placing an order with Coinbases Global Inc.  The issue is that there was such a DocuSign document created today.  I want to see the document but have no desire to open it and want to report it to DocuSign, but don’t see any way of doing so.  

I want to embed a link to a docusign form within a text or email. Can someone explain to me how to create the link?

Can I have multiple signers on my contract?  How many signers are allowed?

Hi everyone, I have a question about emails. When a person completes signing a document, should they receive an email with a copy of the signed document? Is this option enabled by default, or does it need to be enabled somewhere?

Hello,I created a developer account last week, I was able to use it and maybe 2 days later I was not able to log in anymore. I’m also not able to create another account (the form validation button spin and then don’t do anything as on this post).I tried to clear cache/cookies, in a private window and also on my mobile.Do someone known anything ?Thanks ! 🙂

My brokerage is trying to set me up on Docusign rooms with my work account and when they try it shows that there is an error and that I already have an account. However my actual account is my personal and private email address that is the one that shows up in my current and functional docusign account. Thoughts? 

Is there a way to see the original unsigned document in a completed envelop

I have always just clicked the docusign and worked perfect, now that i got an account when i click the document needing to be signed it does not pull up the document, just takes me to a page send new link or sign in. I sign in but no document that i can find

Unable to login to Docusign. The "update" Docusign is providing below: https://status.docusign.com/incidents/z0n5pff9sx55 - does NOT help, this is a new issue that has come up today (5/15/23) for many DocuSign members. Is there a new problem site?

  My eSign account was created by my employer on my behalf.It worked for about 6 months. Then, boom!I suspect that the reason I cannot verify myself is that my country of origin has bought “our” passport creation process from a Chinese source.Just spoke with support, nothing can be done.I have been trying to sign for a YEAR now. (06/11/2023)I CANNOT SIGN A THING.My residence permit is also not allowed.Is there ANY WAY I can get my account deleted? This is all I want now, thanks but NO thanks.