Why isn't a nearly 4 years old ID version supported?

Hello @Zomaxx,

Thank you for reaching out to the Docusign Community.

What process were you trying to complete was it the verification with IDnow? Or the Docusign ID verification? Are you still unable to log a case? Can you provide the link for the page were you review the supported ID?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Dear @Christopher.Alpizar,

• I was trying to sign a document for a mentoring program, and tried to verify my identity through the browser
• When I try to open a case it still says I can’t login (Auth Error Handle is the title of the page)
• I checked which ID versions are supported for Hungary at https://go.idnow.de/docusign/documents (strange that it says generic ID is supported, but agent still said they can’t verify it)

Hello @Zomaxx,

Would it be possible for you to provide the envelope ID? How do I find an Envelope ID as a recipient/signer?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Dear @Christopher.Alpizar,

It was invalidated and I signed the agreement in person, but the link was this: https://na3.docusign.net/Signing/EnvelopeIsVoid.aspx?ti=62fda2e7b05f4cbcb6ded327f96f8944.

Hello @Zomaxx,

The envelope ID does not show any results, was the email that you used the same as this community user?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Zomaxx,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.