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Forum|Forum|1 year ago
October 29, 2024
3 replies
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How do you get in touch with support? All the links are endless loops to nowhere. Email? Phone? Chat?

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Best answer by Christopher.Alpizar

Hello @billysurf,

Thank you for reaching out to the Docusign Community.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support:https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Answer

Docusign Employee

Hello @billysurf,

Thank you for reaching out to the Docusign Community.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support:https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

B

billysurf

Author

Newcomer

I really appreciate you getting back to me! Yeah, when I login, I don’t see any of this… There must be some other way to contact these people?

C

Christopher.Alpizar

Docusign Employee

Hello @billysurf,

What are the option that you are seeing?

In case you still have the same issue please try the More support options at https://support.docusign.com/s/contactSupport?language=en_US

Even though it stated that it is for password resets, you can also use it to create a case.

Also what is the issue that you are encountering perhaps I can assist you in this thread.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.