Signer isn't getting link to sign

Question

I have a Docusign envelope that 2 out of 3 people have signed.  The 3rd person says they are not receiving the e-mail and they have checked their junk and spam folders as well.  The 2 who did sign have the same e-mail domain, so the e-mail from DocuSign is not being blocked by the company’s domain.  Is there a way to send the link to the signer outside of the DocuSign system?  Can I generate a link that I can copy for this signer and send myself?

David.Schmitz · Answer

@Jdavie456The notification still could be blocked via personal settings on the email client being used like Outlook. There are a few options I could recommend.Add the DocuSign domain to the list of allowed domains in the email client and then resend the notification.Have the user setup a personal DocuSign account with the email address being used in the envelope. You may need to resend or even correct the envelope to change the email address to something else and then back so the envelope gets delivered to the user Agreements > Inbox.Use a different email address.Open a DocuSign case with the Envelope ID in question and the description of the issue and see if they see any response or bounce from the email address being used such as undeliverable address or rejection.

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