@Jdavie456 The notification still could be blocked via personal settings on the email client being used like Outlook.  There are a few options I could recommend.

1.  Add the DocuSign domain to the list of allowed domains in the email client and then resend the notification.
2. Have the user setup a personal DocuSign account with the email address being used in the envelope. You may need to resend or even correct the envelope to change the email address to something else and then back so the envelope gets delivered to the user Agreements > Inbox.
3. Use a different email address.
4. Open a DocuSign case with the Envelope ID in question and the description of the issue and see if they see any response or bounce from the email address being used such as undeliverable address or rejection.

Hello @Jdavie456 ,

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Best regards,

Nathaly | Docusign Community Moderator
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