Back to Docusign.com

Get Started
- - Get Inspiration
Groups
Events
Ideas

The Docusign Customer Awards Are Open for Nominations!

27 days ago

Home
Community Overview
Help Forums
Core Capabilities

Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

5,750 Topics
0 Replies

When you subscribe we will email you when there is a new topic in this category

5750 Topics

Most Replies

Most views

Newest First

matthewlawrenceNewcomer

asked in eSignature

transferring brokerages

i currently have a brokeragae designated account, how do I transfer my history and open a personal docusign account

Suz168Newcomer

Good Morning, I’ve been trying to change my email address, Docusign will send code to email address I wish to change to I get this message (please see screenshot attached). Can anyone help/advise Regards Suz

325

8 months ago

Michael SmithNewcomer

asked in eSignature

Border cutting off document

my documents are cutting off part of my paperwork on the right side of the form. how do you adjust the border?

1162

8 months ago

CKSSNewcomer

asked in eSignature

Disable Print & Download

Is there any way to disable print & download button for documents that do not require a signature and are sent using “Needs to View”?

3932

8 months ago

CherylNewcomer

asked in eSignature

Cant cancel my free subscription

Hi my trial ends tomorrow but am unable to cancel my free subscription after following the prompts under account and billing. Can some one talk me through this cheers

3702

8 months ago

MJustavinoNewcomer

asked in eSignature

Copied as people sign

I often send documents to multiple people, but I am not getting notified as they sign. I have to actually login to see where the signing status is. I used to use AdobeSign, and they notified me at every step. I can’t figure out how to turn that setting on in Docusign? The only thing I see about it is five years old. Thank you!

DebbieBNewcomer

Is it possible to have just the day of the week populated? For example, if the document says:Signed this _____ day of April, 2024. Can I select something other than the Date icon (which reflects the full date) to populate just the numerical day of the week, i.e. 24?Thanks

552

8 months ago

DBakerPurdyNewcomer

asked in eSignature

ID Verification for a Canadian Citizen

I have a Canadian citizen who is signing a US document. When he puts in his ID info, its not letting him say he lives in Canada. Any of you run into this issue?

754

8 months ago

sjclvNew Voice

asked in CLM

eform default value error

Hi all, I’m creating a new eform and have a text field which I’d like to show as N/A by default unless the text is changed by the person inputting. When I put in N/A into the Default value and save it’s coming up with an error each time. Does anyone know why this is happening or how I can resolve? If the inputter clicks no to business approvals I want the form to default to N/A otherwise it comes out as blank. Thanks

491

8 months ago

rrossiNew Voice

asked in eSignature

How to edit the appearance of the Payment Item

Hi, still new, 2nd question, Day 1… thanks for your patience.I placed a payment item on the last page of a power form. when I review the form, as the end user, the payment item is mearly an icon with text. It has no purpose. When the form is finished the payment gateway opens as it is intended. all fine there.My question is how do I place the payment item, but not show on the form? Thank you.See attached PDF

487

8 months ago

CRodNewcomer

asked in eSignature

Difference Between Delegate and Shared Access

I’m struggling to understand the difference between these two concepts - setting someone up as a Delegate or Sharing Access. How are they not the same thing?With Outlook, making someone a Delegate is a common thing - they typically have Send on Behalf Of rights, as well as creation and editing permissions. I know that a calendar can be shared with someone that isn’t a delegate. The concept has made sense for a long time.Not so with DocuSign. I need to give my attorneys a clear cut answer: Make someone a Delegate if you need them to XYZ. Share Access with someone when you need them to ABC...

2964

8 months ago

rrossiNew Voice

asked in eSignature

How to edit where the start tab is located on form/template

I’m very new to Docusign. Day 1… Almost everythig is very straight forward. Except for the Start Tab at the beginning of the form.I have a fillable form. A rental application to be exact. when the applicant opens the form, the first thing they see is the Start Tab. The applicant will be inclined to press that tab first, bringing them down to the end of the application, asking for a signature. The applicant must be directed to fill out the form first before being directed to the signature.How do I edit this?Thank you

Brad BlockNewcomer

Filling out Docusign for customer as always and as i go to send it says error and i look back and some or all of the boxes to sign/fill out have turned red instead of their normal yellow/green. Please advise

JlibonNewcomer

HiI would like ask 2 questions for fixing 2 issues: We woukd like add an automatic retour in a text field. Actually, when the text length is longer we lost the last part iof the text. Is a solution exist to avoid it? We would create a dynamic field in the welcome message mail (Ex; Hello <last name> ….) Regards

484

8 months ago

AM47Newcomer

asked in eSignature

Business name as sender

How do I change the sender name to my business name instead of my personal name? So when people get a doc to sign, it says “Business Name” has sent you a docusign vs “Personal Name” has sent you a docusign?

asumlinNewcomer

Hello!I work for a huge cooperation and for some reason no one seems to be able to tell me who owns the DocuSign account I am a part of. I do not have admin rights so i cannot to give access to Esignature to one of my colleagues.How do i go about finding out who owns the account so I can gain admin rights to give Esignature access to the one that needs to have it? Also, one person who does have admin rights has an old email attached to the account and cannot recieve emails there anymore. So She cannot access her account which is another problem. Any help is greatly appreciated.

232

8 months ago

AllianceBradNewcomer

asked in eSignature

Formating "Front Page"

I have two companies that perform similar but slightly different jobs. We have two people who are sending out DocuSign forms-one person from each company. I thought that I had designed it so that the new company using DocuSign would have its’ own individual branding (colors and logo) but it seems to have changed the docusign branding for the initial user and her DocuSign requests as well. Is there a way to set up the branding within one account for two different companies? Any help you can provide would be welcomed...

252

8 months ago

KazGNewcomer

asked in eSignature

Issue with Text Field

Hi,I sent a document with a text field instead of a date field as this is mandatory where a date field is not.My client couldn’t complete the document with a text field. It kept coming up red and would not finish the document.I resent the document without the text field and my client completed it successfully.Any ideas what is going on here?ThanksKaz

1102

8 months ago

Danna D.Newcomer

asked in eSignature

Adding a signing delegate to my account

Is there a way to add a signing delegate permanety to my account? Thank you!

672

8 months ago

CookiesCCNewcomer

asked in eSignature

Where do I put code to access document to sign?

Good evening,I tried to open a DocuSign document from sender but was unsuccessful, there was a code in the email for me to use to access document just in case linked did not work.Can someone tell me where I put the code to access the document that I need to sign, please?Thank you in advance for any help you can provide me.Best,Cookie

3053

8 months ago

M.PalstraNewcomer

asked in eSignature

Can I send in one envelope multiple documents that need to be signed by the same person but need to be saved as separate documents?

I created 5 documents, that need to be signed each by the same person. After that I need to save them separately. Can I send those documents in one envelope to the person who needs to sign them all ? And then save the signed documents separately, or do I need to send each document in a separate envelope?

24052

8 months ago

Zack0611Newcomer

asked in eSignature

Share Contact Directory?

I was wondering if it is possible to share the contact directory that admins have access to, to other non admin users? For reference I am using the Part 11 compliant version of DocuSign.

1212

8 months ago

AGRAHAMNewcomer

asked in eSignature

Need to edit my form - Adobe states it has been signed & changing the document is not allowed

In my own template, I need to edit the current PDF form. I select Edit. In the Add Documents section, I select the Download Document for my form. Once I open the downloaded form and select Edit, I receive an error message stating "This document has been signed and can not be edited.” How can I download an unsigned form so that I can edit my form?

7123

8 months ago

cvsalesandmarketingNewcomer

asked in eSignature

Powerform URL

Is there a way to edit/shorten the url for a powerform link? I’d like to list a url for one of our powerforms on a document but it’s extremely long.

971

8 months ago

MarflowersNewcomer

asked in Rooms

Integration with Southwestern Illinois Board of Realtor Forms

How do I integrate my DocuSign with my Illinois forms

202

8 months ago

Page 122 / 230

Badge winners

nils_hhhas earned the badge 1st Reply Posted
Mauricio Faccinihas earned the badge 1st Question Posted
andrewwhitemanhas earned the badge 1st Question Posted
thusaradeemhas earned the badge 1st Reply Posted
rejith_varmahas earned the badge 1st Question Posted

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Docusign Community

Code of Conduct