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Question

My signature blocks are being dropped after I send to signer

  • October 17, 2024
  • 2 replies
  • 40 views

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I have sent two documents to different clients and when they get them one or more of the signature blocks are missing.  This causes a delay as I have to resend the documents more than once.

I have double-checked the signature blocks before I send them - is there a way to prevent this. 

2 replies

Forum|alt.badge.img+17
  • Community Moderator
  • October 18, 2024

Hello @CLedwidge ,

Welcome to the Docusign Community and thank you for posting your concerns!

Are you using any template to send the envelopes? If so, does this happen when using a specific template?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Forum|alt.badge.img+17
  • Community Moderator
  • November 1, 2024

Hello @CLedwidge ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!