Hello @rmyers,
Thank you for reaching out to the Docusign Community.
According to the guide Envelope History, The action Opened is when the recipient clicks the link to view the documents. Opened refers to the initial state prior to accepting the legal disclosure (if required), referred to as the Electronic Record and Signature Disclosure, or before continuing past the dimmed state. Opened is recorded only until a Viewed action is recorded. Viewed is when the recipient opens the documents all the way to a viewable state. This includes accepting the legal disclosure (if required) or continuing past the dimmed state and getting to the tagged state where they can begin reading the documents and completing their assigned fields. This action triggers the recipient-viewed notification and updates the recipient status from Sent to Delivered.
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
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Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi @rmyers,
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.