I have a client who is trying to accept a clickwrap form, but after clicking the accept button, the page keeps loading and does not go to the next page to request a copy of the clickwrap.
Is this a clickwrap configuration issue, an account issue, or simply a cookie issue?
thanks for your support!
Hi
Thank you for reaching out to the Docusign Community.
If this issue is being experienced by this individual recipient then most likely the root cause of it will be related to their device, network, or browser. To troubleshoot the issue, have them try with a different device, network and browser. It is important to try these options separately, as they could lead us what is causing this behavior.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi
I hope you are doing well.
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If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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