CHANGE SUSCRIPTION WITH ACCOUNT SUSPENDED

Question

IS THERE ANY WAY I CAN CHAGE MY SUSCRIPTION WITH MY ACCOUNT SUSPENDED? I DONT WANT TO CHANGE MY PAYMENT METHOD AND BE CHARGED FOR THE SUSCRIPTION I ALREADY HAVE

Alejandro.Ramos · Accepted Answer

Hi @PAPAITO SERVICES,Thank you for reaching out to the Docusign Community.Docusign Support can assist you throughout this process, please open a new support case (while logged in as an administrator) and we will contact you as soon as possible.https://support.docusign.com/en/contactSupportIf you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @PAPAITO SERVICES,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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