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I received a file via DocuSign for signing sent by an email from my manager, at the time I did not have a DocuSign account. It was my first time using DocuSign, while trying to familiarize myself with the process, I uploaded a signature as a test. Now, I am unable to change this signature to the correct one.

I searched for the solution, I found out that I need to create an account to change the signature, I have since created a DocuSign account, but the file doesn't exist in my account to sign it! I even tried to register my signature in my account and the tried to sign the file in my email but it still use the first signature(the test one)

Could you please assist me in accessing the file in my account or guide me on how to change my signature for this document?

Thank you for your time and assistance. I look forward to your guidance on resolving this issue.

@Reza 

Envelopes sent to you before you created your account will not be shown in your account.

It sound like you tried to sign - then created a new account - then tried to use the email link to sign via the new account but could only access the old signature. 

If you signed and completed the document, you won’t be able to make any changes. If the sender has ‘locked the signature’ you won’t be able to change your signature.

You could ask your manager to send a new DocuSign - the new envelope should be associated with your account and should allow you to choose your preferred signature.

 

good luck

mr1

Hi @Reza,

 

Thank you for reaching out here in the Docusign Community.  
If the envelope in question is related to your active Docusign user, you can change your signature after it was applied by left-clicking it and selecting "Change". You may update your adopted signatures in Manage Profile>Signatures too. For more details on this topic, see:
 How do I change my signature or adopt a custom signature? 

If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:
The envelope is not owned by an active Docusign Account

Or, you are signing using:

  • Docusign mobile apps
  • In Person Signing Session
  • Digital Signatures/Universal Signatures (CFR part 11, etc.)
  • Sign and Return
  • Sender has locked recipients names

Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed.

Feel free to let us know if you need further assistance with this. 
  
Best regards, 
Alejandro R. | Docusign Community Moderator  

​Hi @Reza,

 

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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