Help with access

Question

I have used this program for years.  As of yesterday I am unable to receive any documents. When I requested to resend a link, the link went to an incorrect email.  My email mispelled.  I can’t figure out who to call or how to fix it.  neither can the sender.  I actually activated a free trial to try and bypass the issue but no luck.  very odd and need some clear simple direction as a lot of my contracts go thru this program.  Sorry don’t understand all the categories.   Please advise.. thank you!!!

Alejandro.Ramos · Accepted Answer

Hi @jjfwc,Thank you for reaching out to the Docusign Community.If your email was misspelled in the envelope’s signing order, then the sender will be the only person able to correct the typo. They can follow the steps outlined below, to correct their envelope:Correct an EnvelopeFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @jjfwc,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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