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Have Docusign Identify questions? Find answers here!

  • 35 Topics
  • 79 Replies
35 Topics
C
Docusign Employee
Community UserLegacy User
asked in Identify
How can I make add an attachment as in a photo of ID and proof of insurance to a document?

How can I make add an attachment as in a photo of ID and proof of insurance to a document?

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
Hi Everyone. We have a client sending us a Docusign email to a distro list, when someone clicks the link it tried to open with their account and essentially getting an Authentication error that the information provided does not match the email addres

The client who is sending it believes they are sending it correctly but does he needs to create a signing group to send this too? Basically we need the email to go to our distro list for everyone to view, its not a signed document, just a very important document being sent to us via docusign.

4
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
Error message to client. "We are unable to find your name in the public information database so you can not access these documents. NOW WHAT? Robyn

Error message to client. "We are unable to find your name in the public information database so you can not access these documents. NOW WHAT? Robyn 

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
I set a form for esignature with SMS phone verification. It is a landline, not a cell number. How do I go back in and change SMS to Phone Verification?

I set a form for esignature with SMS phone verification. It is a landline, not a cell number. How do I go back in and change SMS to Phone Verification?

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
client is being told "we were unable to find your name in the public information database so you cannot access these documents"

client is being told "we were unable to find your name in the public information database so you cannot access these documents"

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
I have received a declaration signed by party who has used docusign. How can I verify this docusign number in my DocuSign?

I have received a declaration signed by party who has used docusign. How can I verify this docusign number in my DocuSign?

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
How to mandate two-factor authentication for all the users in Docusign?

How to mandate two-factor authentication for all the users in Docusign?

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
Is it possible to define two (or more) Identity Providers for Organisation?

Technically it is possible, but for me it is not working.My Customer use G-suite for Identity Management and SSO in G-suite works perfect. But they have some other Companies in group and not every of them uses G-suite. I am quite new in IdP and have no idea how to help to Customer (and if there is any solution). We would like to open new account in Organisation for another Company in a group, but they are using Azure for IdP, then we should define the second IdP to use SSO for them.I have tried to define two identity providers - Azure and G-suite. Lets say I have two email addresses: MyName@domain1 registered in Azure MyName@domain2 registered in G-SuiteCase 1: I login using 1st address (Azure), on the second step I use "Use Company Login" button and the system ask me for Google account login (or to choose the account - I have two)Case 2: login using 2nd address (G-suite) - same situation but in this case everything is ok, because I expected it will happen.I tried to make te

2
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
How do I sign a knowledge base authentication when it is not even allowing me to get to the security question screen?

For the past few days and more then 8 hours of phone calls between the sender, docusign, and lexisnexis I am still where I started at. I am beyond frustrated! I am trying to sign a loan document that requires me to pass the security questions. The first screen is the ID check which goes to an error message "unable to find your name in the public information database" - I called lexisnexis to verify that they can access my information and that the information I am entering is is exactly the same as what they have. They state all is well on their end. I called docusign, spoke with 2 tier operators twice - had my sender on a 3 way - shared my screen and nothing. Docusign says ask the sender to remove the security - sender requires it and will not remove it. Lexisnexis states no problem on their end and docusign states it is lexisnexis. I can never get past the ID check! There has to be a way to resolve this. From reading the questions, this problem has happened before

5
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Identify
KBA based authentication

How do I enable KBA based Authentication for my envelope recipients? I found some information here: https://support.docusign.com/en/guides/ndse-user-guide-recipient-authentication but i am not sure where set this up from my admin portal. Also, what are the additional costs associated with this approach?

1
C
Docusign Employee
5 years ago

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