IDNow is rejecting my wife's Philippines passport

Hello ​@Ant0ineH,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

I understand you cannot sign an urgent document as IDNow is rejecting the Philippine passport (type or origin of document not accepted). I sincerely apologize for the inconvenience this has caused.

Rest assured, IDnow does accept the Philippine passport as per the list here IDnow - Simple & Safe Online Identification. Can you please check if you are using one of the versions below:

PHL-AO-02001-03001

PHL-AO-04001

Passport Generic

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Melanie, and thank you for the answer and details :)

I had found that page while trying to sign, but it does not tell me how to find out what version a passport is.. and I cannot find mention of a version on the passport :|

In this case a DFA issued 2018 biometric regular passport..

I’d still like to find out though, so that next time I can avoid driving many kilometers with wife and baby to sign something we could have signed electronically,

cheers,

Antoine

Hello ​@Ant0ineH,

I completely understand, and I do apologize. Docusign does not conduct the verification, but you can check the Subtype here: Council of the European Union - PRADO - Search by Document Country in the Register of European ID Docs - PHL - Philippines • REPUBLIKA NG PILIPINAS • - A

The version type of your passport is currently not supported.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.