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Hi All,

 

we migrated users to a new domain and also a new Identity provider (IdP).

 

I can update the users email via mass update, how ever I wonder how I can delete the Entry in Security Sector for IdP and federated ID. Because if this still exists the user cannot login via SSO.

 

Regs,

Christo

 

@Christo

You can locate the user in the account and delete the Old Federated ID.   When they try to login via SSO again, a new ID will be created.    You need to have access to Org Admin to do this step. 

Org Admin → Users → Locate User → Security → Under Federated ID Actions → Clear

I’m not sure there is a setting to this in Bulk.   You can try to Bulk Close users and then open them again.  Try it in Demo first.


Hello @Christo ,

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Nathaly | Docusign Community Moderator
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