Why I receive error message when I try to validate signatures in ITI service in Brazil? It says there is no known signatures

Question

Hi! I have a signed document that is not being validated by ITI service in Brasil.  It says there is no Known signatures

Alejandro.Ramos · Accepted Answer

Hi @Fe_Martins,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to validate your signature, but I will assist you in correcting the issue.Did you sign your document by following the steps mentioned below?Best practices for signing documents with ICP-Brasil digital signatures when using the ITI validator (VALIDAR) is requiredIt is important to note that you must have signed with a Digital Signature in order for the document to be valid in this context, and this feature is sold as an add-on to our plans. This could be the root cause of the issue.Feel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Fe_Martins,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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