Why sms verification is throwing invalid number?

Hello @taoolant ,

Welcome to the Docusign Community and thank you for posting your concerns!

How are you written the phone number? Can you provide the formatting?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @taoolant ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello, i have the same problem. I’m currently trying to signing up new account with +62 number, but everytime i write the number, there is an error message “Enter a valid phone number.” I’ve tried to write numerous number but it still did’t work. I’ve tried to write the number as it is, adding prefixes like 0, 62 or +62 but all failed. Is there something i supposed to do to resolve this problem?

Hello ​@damarjp.alea ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you confirm if this happens if you try to use different browsers?

If so, I recommend you create a case with support so that a new activation email can be sent to you: Open a case in the Docusign Support Center

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!