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I created a developer account from South Korea. However, about 10 to 15 minutes after logging in, I was forcibly logged out. When attempting to log in again, I received an error message saying the password is incorrect.Although I received the password reset email, the content says:"We received a request to reset the DocuSign password for this email, but no account exists. If you are trying to access a document, please use the link you received in email..."This issue keeps recurring and is preventing me from testing DocuSign APIs properly, which is very inconvenient.Once I receive a reply from the support team, I will provide my developer account email via private message.Thank you for your support.

I sent an envelope to multiple recipients, however it had them all sign one document, not a different one for each of them, where did I go wrong?

Hi,We have a free developer account which we have used to test our application’s DocuSign integration. We have two integrations (Implicit grant and a JWT grant) which both have passed go-live. We have a customer which is slated to use our application with the DocuSign integration enabled.What is the proccess for onboarding a customer in this scenario? Do I have to promote our integration keys into their production environment? We tried to connect the integrations to them via the “Select Go-Live Account” action in our dashboard, but when they entered their production credentials (which is an admin user in the production environment) they got an error.

A contract was sent for signature via DocuSign to one of our directors by the counterparty.However, we also require the signature of a second director on the same document.If I upload the document already signed by the first director into a new DocuSign envelope and send it to the second director for signature, will the original certificate of completion be lost? Or is there a way to preserve the integrity of the initial signature within this new process? Moreover, from a legal standpoint, the three signatures would still be valid, having been collected at different times, by different individuals, and in separate envelopes.! 

Can I make the last-in-time signature auto-populate the agreement effective date? I’ve been told that I can, but haven’t figured it out yet. Any help is much appreciated.

How do i identify the error: “Update the template:All selected recipients must have at least one text, checkbox, dropdown, or radio field.”All of my recipients have dedicated fileds associated with their role.

We generate a sales document from NetSuite. When storing the document and opening it locally in Adobe, the header is present.Document in AdobeWhen uploading the document to DS, the header disappears: Same document in DocusignWhen downloading this document from Docusign back to the computer and uploading again in Adobe, the header is backSame Document downloaded from DocusignThere’s clearly something that Docusign doesn’t like about this document - any ideas?We tried both, manual and API upload, and are getting the same response.Partner Portal is down :/

Hello,I’ve been experiencing some documents being sent to customers for signing that are having the following issue.Placing a custom field that is checked as a “Required Field” for the customer. For example entering their Full Name or Date Signed, these fields are coming back not completed. If they are checked as a required field, why is DocuSign allowing them to finish the envelope without completing these fields?Thanks!

Where can I find a date and time of when a fully executed document (signed by all parties) has been sent via email to all parties? 

Hi,We have an envelope that includes two sections with dropdown fields.We’re expecting to generate a report that displays the selected options from these dropdowns.I tried using the Envelope Report with the Envelope Custom Field Contains filter, but it didn’t return the expected results.Could you please advise on how to achieve this?Thank you,Angela 

I need to send a simple talent release form to about 20 people. All of the fields will be the same for all the forms: initials, signature, date, etc. I put in all my recipients (Docusign is really lame for making me do so one by one...”yeah you can use our product if you pay us, but if you want our product to be usable, you’ll have to pay us MORE”), and then I added fields to the form. Then I got that message that only one of the recipients will have any fields, the rest will get just a plain PDF with no prompts for initials or signature. And then I tried all the troubleshooting that has been suggested on this forum. I tried the template thing. It didn’t work. I tried to copy/paste the fields from one form to another, change the colors, bla bla bla, and then I went to preview it and guess what?! ONLY ONE RECIPIENT HAD ANY FIELDS EVEN THOUGH I COPY/PASTED TO THE OTHER RECIPIENTS!!! I’ve already spent well over an hour trying to figure out what should be an incredibly simple thing. Serio

When I try to active my webform I get a notification that there are two checkbox groups not connected.  I downloaded the spreadsheet and here are the two groups:  I can’t for the life of me find these two groups on the template’s form fields.  I ignored the warning and activated anyway and then filled out the form.  When I got to the signing page all of the fields were completed properly.  Does anyone have any idea where these two phantom fields are and how I can get rid of them?  I’m attaching the .json file. 

Within in the same envelope, we have some documents which require date/time signed and others that require the date only.  Can this be done with a formula and if so how?

When I click through a link in my email in Chrome, the link takes me to a docusign page, but it is totally blank.  This happens with all senders.  When I used safari it worked and I could see and sign the document.  Chrome is my preferred browser and it used to work.   Screenshot of what I see is attached, and this is where it just stops. 

Dear DocuSign Support Team,I hope you're well.I'm writing to clarify a behavior we're encountering while using the "Correct" feature in DocuSign. Specifically, we’ve observed that in some cases, the field editing tools (pencil icon for adding Text, Line, etc.) disappear entirely, even though we are in "Correcting" mode.Here are the scenarios we've identified: All recipients have not signed yet, and no one is CC'd: – Full editing is available. – Pencil icon is visible as expected. One of the recipients has already signed: – Pencil icon disappears. – No new fields can be added, even for pending recipients. All recipients have not signed yet, but one recipient is in a CC role: – Pencil icon disappears. – No field editing is possible. – Unless the CC is placed at the very end of the routing order, after all signing roles. We would appreciate your confirmation on the following: Is this behavior by design? Are there any workarounds or settings that would allow field editing under condi

Hello,can someone help me to solve my Authentication problem. This is my code:// 1) Copia qui la tua Integration Key da Apps & Keysconst string IntegrationKey = "TUO-CLIENT-ID-GUID";// 2) Copia qui il tuo User ID (GUID) da My Account Informationconst string UserId = "TUO-USER-ID-GUID";// 3) Il PEM privato che hai scaricato da Service Integrationconst string PrivateKeyPath = "docusign_private_key.pem";// 4) L’host OAuth per democonst string OAuthHost = "account-d.docusign.com";// 5) L’URL base delle REST APIconst string BasePath = "https://demo.docusign.net/restapi";            var apiClient = new ApiClient(BasePath);            apiClient.SetOAuthBasePath(OAuthHost);            //byte[] privateKeyBytes = await File.ReadAllBytesAsync(PrivateKeyPath);            byte[] privateKeyBytes = Encoding.UTF8.GetBytes(privateKeyPem);//            var scopes = new[] { OAuth.ScopeSignature, OAuth.ScopeImpersonation };            OAuth.OAuthToken tokenInfo = apiClient.RequestJWTUserToken(       

Here’s a question…I receive a DocuSign document requiring my signature. I sign it. I can clearly see at the top of the page, the envelope ID#. The document is returned to the sender who delivers it to another individual, probably in a manner not typical, I am then sent a copy of the document bearing the second person’s signature but this version has a completely different envelope ID# and the original ID# is nowhere to be seen. What did the creator of these document(s) do to end up with no trace of the original # on the final version?

I need to bulk import a large number of contacts into our DocuSign CLM account.  The Import functionality works, but I cannot seem to upload the contacts as shared contacts, only private.  The Import template has a column to allow for sharing.  When I leave it blank, the contacts come over as private.  However, I wish to share these contacts with anyone in the system.  No matter what I put in that column, however, it doesn’t seem to create them as shared contacts, it just says it failed due to “Invalid value for Shared column”.  I have tried “Y”, “Yes”, “Shared”, and “Public”.  What do I need to put where to import the contact as a shared one?

Hello!Envelope was cancelled, but supplier still receives regular reminders that he has a task in DS. How does this work? Does the envelope have to be cancelled so that he no longer receives messages?Thanx

When adding new users to DocuSign we always give managers access to their envelopes. This has to be done manually and can only be set once the user has logged in for the first time.It would be helpful to be able to create groups to assign envelope access within the Admin centre so that when a new user is created the group is assigned to them and the managers then have access.

DOCUSIGN too a payment from me to set up a new account and then did not ever get in touch. I tried a support form and emailing.  I’ve tried calling sales.  I need the account. they took the payment on 2025-03-22    Docusign Inc. Gbp £240.  PLEASE HELP I NEED THE ACCOUNT

I have sent a document for approval to approx 10 people. The second from last person wants to sign the document, and add a note. How can that person add a note?

Hello, Right now we have a process where documents may need to be signed by anywhere from 4-18 individuals. We leverage a webform with dynamic fields to accomplish this. However, the individual who is initiating the form and passing it onto the remaining signers has no way of easily knowing where the document is in the process. These individuals would like to be able to check and follow up with where it is in the process, who needs to sign, and when, etc. There is no visibility into the process. Any recommendations on how we can create more visibility in the signing process? Ally

I opened a document to sign from an email, signed the document successfully, then the option to save it to my account popped up, I entered the details and used the Biometric option to verify and then the browser crashed. I cannot get back to the state when viewing my signed document to assign it to my account. Using the Chrome browser seems to help with the Biometric crash problem experienced in Brave, but anyway, now I open the signed document from the followup email of Completed Signing, I get to it again as a unauthenticated viewer, but there is no option to save it to my account. How can I do this?

Hello everyone,I have created a simple Web Form with only two fields, FirstName and LastName, using my DocuSign developer account. I've activated the form link and submitted data multiple times, including some submissions in Incognito mode with different names. However, when I send a GET request to retrieve all instances via the following API route:/api/webforms/v1.1/accounts/{accountId}/forms/{formId}/instancesI receive an empty list ([]).{ "items": []}I’m unable to find any of the submitted form data.Could anyone explain why this is happening? Is it expected that form submissions don't appear in the developer environment, or should I be able to retrieve submitted data even in dev mode? Or perhaps are there restrictions on the Web Forms API in the developer environment that only allow access in production mode?For context, I am using JWT Grant for authentication and have admin access to my developer account. I’ve followed the instructions in the DocuSign documentation:Web Forms API